Senior Systems Engineer, Tech Foundations

Airbnb

2d•$164,000 - $193,000•Remote

About The Position

Airbnb’s Collaboration Products team owns the enterprise systems its workforce relies on to plan, build, and deliver, including the Atlassian ecosystem, AI-powered tooling integrations, and custom engineering platforms. The team is modernizing its technology stack, reducing technical debt, and integrating AI capabilities to improve workforce productivity and quality. The Senior Systems Engineer is a hands-on technical leader responsible for configuration, migration, and continuous improvement of Airbnb’s Atlassian platforms. The role leads the deprecation of Jira Data Center and transition to Jira Cloud, while identifying and building AI- and automation-driven improvements that reduce toil and increase delivery speed, quality, and reliability. The position partners with business stakeholders and systems engineering teams, and provides operational support for critical platform issues. This position is US remote eligible. Occasional work at an Airbnb office or attendance at offsites may be required as agreed with the manager. Employees must reside in a state where Airbnb, Inc. has a registered entity. The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. The stated base pay range is $164,000–$193,000 USD.

Requirements

At least 7 years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management across Jira Cloud and Jira Data Center in enterprise environments with large user populations.
Deep expertise in Jira workflow design, including post functions, validators, conditions, and custom properties; strong command of JQL for filters, subscriptions, dashboards, and board configuration.
Experience leading Jira Data Center-to-Cloud migrations, including project configuration migration, macro compatibility, and data integrity validation.
Experience configuring and administering Jira Cloud native tooling for capacity planning and portfolio reporting.
Proficiency with Atlassian Marketplace plugins, including JavaScript.
Hands-on Jira REST API experience using tools such as Postman for GET, PUT, and POST requests, data extraction, integrations, and custom reporting workflows.
Experience integrating Atlassian tools with identity providers via LDAP and Okta; familiarity with user lifecycle management, license governance, and security hardening.
Working knowledge of Atlassian Rovo and ecosystem AI/ML capabilities, including configuring agents with consideration for AI ethics, value alignment, and contextual appropriateness.
Experience configuring Jira Automation rules, including native and scripting-based automation; working knowledge of JavaScript and JSON.
Strong Jira Service Management experience, including SLA configuration, JSM Forms, custom queues, and approval workflows.
Experience leading UAT for complex migrations and platform changes; ability to develop and execute test plans, test scripts, and defect documentation.
Strong analytical and communication skills, including the ability to explain complex technical concepts to technical and non-technical stakeholders.
Experience working in a remote-first, high-growth environment; ability to manage multiple priorities independently and keep stakeholders informed.

Nice To Haves

SAFe Agile familiarity; SAFe Agilist and/or SAFe Scrum Master certification is a plus.
Experience as Scrum Master or Product Owner for technical workstreams.
Familiarity with Slack, Asana, Figma, Airtable, and Miro.

Responsibilities

Serve as the primary subject-matter expert and hands-on administrator for Jira Cloud Software, Jira Cloud Service Management, and associated Atlassian tools; establish configuration standards and governance and reduce technical debt.
Architect and implement scalable Jira configurations, including workflows, issue type hierarchies, permission and notification schemes, screens, and field configurations.
Lead and execute Jira migrations, including the transition from Data Center to Cloud, coordinating stakeholders and delivering seamless cutovers.
Design and configure Jira Service Management projects, including SLAs, queues, forms, approval workflows, and security schemes.
Build and maintain analytics, dashboards, and reporting using Jira Cloud native tools as the first option; maintain custom Forge applications in partnership with supporting systems engineering teams.
Evaluate whether Atlassian Marketplace plugins may meet business needs while satisfying security, legal, and privacy requirements.
Configure and administer Atlassian access management, user lifecycle management, license optimization, and security improvements.
Partner with business stakeholders to gather requirements, translate needs into technical designs, and identify automation and process-improvement opportunities.
Configure and expand Atlassian Rovo AI agents and automation rules; evaluate Atlassian AI/ML capabilities and promote responsible, contextually appropriate AI use.
Create and maintain Jira native automation rules and JavaScript-based automations; use the Jira REST API for integrations, data imports, and custom reporting.
Lead User Acceptance Testing for platform changes and migrations; create and maintain test plans, test scripts, and defect-tracking documentation.
Facilitate Agile ceremonies as needed and serve as Scrum Master or Product Owner for platform-focused workstreams.
Document configurations, runbooks, and knowledge base articles to support operational continuity and self-service.
Participate in an on-call rotation and provide escalation support for critical Atlassian platform issues.