Senior Systems Engineer- Remote

The Senior Systems Engineer will be a key member of the Technical Operations team at Accruent. They will be responsible for designing, building, automating, monitoring, and troubleshooting problems in Accruent’s development CI/CD devops toolset. The ideal candidate will be highly motivated, have a passion for technology and creative problem solving, and enjoy working in a team environment. This position reports directly to the Manager, Infrastructure, Cloud, and Devops Operations and is a remote work opportunity.

• Design, build, automate, monitor, and troubleshoot problems in Accruent's development CI/CD devops toolset
• Consult on technical designs and plan capacity expansions
• Prepare for disaster recovery scenarios and migrate from legacy tools to go forward standards
• Ensure performance and scalability of assigned devops systems
• Transition to a more devops role working with development teams and software integration/deployment processes
• Ensure integration and deployment systems are running with multiple levels of redundancy
• Design servers and application environments for performance, reliability, redundancy, and scale
• Develop a working knowledge of all Accruent-supported products and technologies
• Assist with the tactical implementation of technology projects and provide ongoing technology support
• Document environment topology and installation details
• Utilize configuration management technologies to build CI/CD environments
• Develop scripts for automating repetitive tasks and making configuration changes
• Engage with engineering and TechOps support teams to troubleshoot and resolve technical issues
• Plan for expansion of capacity and recommend upgrades, patches, new applications, and equipment when necessary
• Mentor and train Associates
• Teach non-technical members of the organization and non-technical customers about the application
• Consistently demonstrate Accruent's values: humility, integrity, drive to excellence, results orientation, winning attitude, grit
• Perform other duties as assigned
• Troubleshoot operating system level issues (Windows Servers, Red Hat Linux, CentOS)
• Troubleshoot web server related issues (IIS, Apache)
• Experience with Kubernetes
• Experience with scripting languages (PowerShell, Bash, Python) or software development
• Experience with building and managing public cloud environments (AWS, Azure, GCP)
• Familiarity with automation technologies (Ansible, Terraform)
• Experience with CI/CD tooling (Vault, Proget, Azure Devops, Octopus, Jenkins, TeamCity)
• Experience with Agile processes
• Strong verbal and written communication skills
• Proactively communicate detailed status to customers and project team
• Work both within a team and independently
• Make sound decisions based on customer needs and technical knowledge
• Self-motivated and able to work under pressure to deliver high-quality solutions
• Detail-oriented with excellent analytical skills
• Familiarity with best practices in IT management, change management, and architecture (ITIL, COBIT, TOGAF)
• Knowledge of software lifecycle and agile methodologies

• Undergraduate degree in related discipline (IS/CS degree preferred)
• 2-4 years of professional hands-on experience in a web-based (SaaS) software environment
• Experience with troubleshooting operating system level issues (Windows Servers, Red Hat Linux, CentOS)
• Experience with troubleshooting web server related issues (IIS, Apache)
• Experience with Kubernetes
• Experience with scripting languages (PowerShell, Bash, Python) or software development
• Experience with building and managing public cloud environments (AWS, Azure, GCP)
• Familiarity with automation technologies (Ansible, Terraform)
• Experience with CI/CD tooling (Vault, Proget, Azure Devops, Octopus, Jenkins, TeamCity)
• Experience with Agile processes
• Strong verbal and written communication skills
• Ability to proactively communicate detailed status to customer and project team
• Ability to work both within a team and independently
• Ability to make sound decisions based on customer needs and technical knowledge
• Self-motivated and able to work under pressure to deliver high-quality solutions
• Detail-oriented with excellent analytical skills
• Familiarity with best practices in IT management, change management, and architecture (ITIL, COBIT, TOGAF)
• Knowledge of software lifecycle and agile methodologies

• Competitive base pay
• Opportunity to enroll in benefit programs including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work
• Eligible for a bonus as part of the compensation package
• Vibrant office culture in major cities like Austin and Amsterdam
• Resources, coaching, and support for professional and personal development
• Opportunities for growth and advancement
• Inclusive and diverse culture
• Equal opportunity employer
• Reasonable accommodations for applicants with disabilities