sr. systems analyst- Microsoft365
About The Position
At Starbucks, the mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. The Senior Systems Analyst – Collaboration Engineering helps shape and support the technology platforms that enable partners around the world to communicate, collaborate, share information, and get work done. The role is responsible for administration, configuration, governance, support, and continuous improvement of enterprise collaboration platforms serving global teams across Starbucks. The analyst serves as a subject matter expert for collaboration technologies, partnering with Product Managers, Engineers, Security, Compliance, Infrastructure, and business stakeholders to deliver secure, reliable, user-centric digital workplace experiences. The work combines platform administration, business analysis, solution design, vendor engagement, licensing management, and Tier III operational support. The role is onsite four days a week. Starbucks describes a comprehensive benefits offering for partners and their families, including insurance, leave, retirement and stock programs, tuition coverage, and other resources. Base pay depends on job-related knowledge and skills, experience, geographical location, and internal equity; a salary range is not provided in the description.
Requirements
- 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
- Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
- Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
- Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
- Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
- Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
- Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.
Nice To Haves
- Experience administering Microsoft 365 collaboration services, including SharePoint architecture, governance, information architecture, and content management.
- Experience implementing platform integrations, workflow automation, or solutions using Power Platform, Power Automate, or related tools.
- Knowledge of identity, access management, security, and compliance concepts for enterprise collaboration platforms.
- Experience supporting adoption, change management, service health metrics, dashboards, or executive reporting.
- Experience working with global teams across multiple regions and time zones.
Responsibilities
- Administer and govern enterprise collaboration platforms, including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
- Design and deliver collaboration solutions aligned with business objectives that improve productivity and the partner experience.
- Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
- Serve as the senior technical escalation point for complex platform issues, conducting root cause analysis and supporting service reliability and operational excellence.
- Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
- Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
- Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, reliable collaboration services.
- Drive platform adoption, change management, user enablement, and continuous improvement using analytics, feedback, and best practices.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire, sick time accrued at 1 hour for every 25 hours worked, eight paid holidays, and two personal days per year.
- Eligible participation in a 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
