Senior Systems Analyst-Information Technology

City of Hickory • Hickory, NC

20h • Onsite

About The Position

Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director. PLEASE NOTE: Applicants must meet the city criteria for an acceptable driving record.

Requirements

• Mid-Advanced level knowledge of server and workstation hardware and troubleshooting abilities.
• Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
• Mid-Advanced level knowledge of system and network design.
• Mid-Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
• Mid-level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
• Proven skill in time prioritization and management.
• Proven skill in troubleshooting and problem solving.
• Experienced skill in the operation of computer equipment.
• Experienced in oral and written communication.
• Any combination of education and/or experience equivalent to a bachelor’s degree with an emphasis in computer technology or related field and 5 years of qualified experience.
• Experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level is required.
• Applicants must meet the city criteria for an acceptable driving record.

Nice To Haves

• Professional Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications

Responsibilities

• Analyze existing systems, identify problems, gather requirements, and design efficient, cost-effective technical solutions.
• Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support.
• Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff.
• Coordinate with team members and end users ensuring smooth communication and alignment with business goals.
• Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.
• Administers: Backup management system, Security Cameras, Access Control, Cloud and On-Premises Applications, System and network connectivity, Network security, RMS/CAD, Certificate Management, Printing, DNS, Document Scanning.
• Handles majority of escalated service desk tickets and further escalates critical issues to IT Director.
• Participates in an on-call rotation schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior