Senior Systems Administrator (Australia) - TS/SCI with Polygraph
About The Position
General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to support a Federal Intelligence Agency contract. The role provides Tier 2 support for multiple large enterprise environments spanning CONUS and OCONUS, across Microsoft-based networks and multiple security enclaves in hybrid Windows and RHEL environments. This is an onsite international assignment requiring an active TS/SCI clearance with Polygraph at the start. The candidate’s background investigation or reinvestigation must be within the last four years, and the polygraph must be within the last three years. Security+ CE or another IAT Level II or higher certification is required to start. The position manages Windows and Linux workstations on EVDI and physical systems, troubleshoots application functionality, crashes, and performance, and supports end users and customers with Tier 2 incident resolution. It also investigates user performance issues, coordinates with external teams to improve user experience, provides remote desktop support, and responds to escalated requests. The role is scheduled for 40 hours per week, requires less than 10% travel, and is performed onsite internationally.
Requirements
- At least 5 years of related experience is listed in the job qualifications; the required/desired skills section also says candidates should have 4+ years of related experience.
- Active TS/SCI clearance with Polygraph required to start; background investigation or reinvestigation must be within the last 4 years and polygraph within the last 3 years.
- Security+ CE or another IAT Level II or higher certification required to start.
- U.S. citizenship required.
- Knowledge or experience with Active Directory administration.
- Knowledge of DNS, DHCP, DFS, and LDAP.
- Knowledge of Windows 10, Windows Server 2012, and Windows Server 2016.
- Application troubleshooting experience with applications such as Outlook, Excel, Word, JAVA, and Internet Explorer.
- Knowledge of Linux operating systems.
- Understanding of ServiceNow, NETS, or another ticketing process.
- ITIL v3 or higher.
Nice To Haves
- Microsoft System Center Configuration Manager.
- PowerShell.
- Virtualization environments such as VMware or Citrix.
- Profile management using VMware User Experience Management (UEM) tools.
- Microsoft Exchange.
- Telephone or video support.
- Networking.
- Familiarity with the site-specific customer and mission.
Responsibilities
- Manage Windows and Linux workstations on EVDI and physical systems.
- Troubleshoot application functionality, crashes, and performance.
- Investigate user performance and work with external teams to improve user experience.
- Assist customers with Tier 2 incident resolution for Linux and Windows applications.
- Provide remote end-user desktop support.
- Identify, analyze, and resolve system incidents using short-term workarounds and long-term solutions.
- Respond to escalated service desk and team requests.
- Communicate effectively in oral and written form and work within small and large teams.
- Participate in special projects as required.
- Provide initial triage, response, and notifications for incidents.
Benefits
- Medical plan options, including some with Health Savings Accounts, for U.S.-based employees.
- Dental plan options.
- Vision plan.
- 401(k) plan with pre-tax and post-tax contribution options and a company match.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- International assignments may include allowances, premium uplifts, and/or relocation or transportation benefits; availability varies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
