Senior Systems Administrator

Arizona Department of Administration • Phoenix, AZ

33d • Hybrid

About The Position

The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a Senior Systems Administrator to provide senior-level technical administration and operational support for the division's system integration and secure file-transfer environment supporting CGI Advantage 4.0 HRM and FIN applications. In this pivotal role, you will lead the configuration, monitoring, security, troubleshooting, and maintenance of System Integration Environment (SIE) and SFTP services critical for seamless data exchange between CGI Advantage, external agencies, vendors, and enterprise applications. You will ensure all interfaces and file-transfer processes run reliably, securely, and in strict alignment with established business, security, and operational standards. Serving as a key technical expert in SIE/SFTP architecture, automation, monitoring, and production support, you will collaborate extensively across ERP application, cybersecurity, infrastructure, database, network, vendor, and business teams to resolve integration issues and deploy updated interfaces. Please note that this position supports the state's nightly batch schedule and is subject to callback on nights and weekends. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge of SIE and enterprise system integration concepts and architectures.
• Knowledge of SFTP/SSH protocols, secure file-transfer technologies, and authentication methods.
• Knowledge of CGI Advantage 4.0 HRM and FIN application interfaces and integration requirements.
• Knowledge of File-based, batch, API, and other enterprise integration patterns.
• Knowledge of Windows and/or Linux server administration.
• Knowledge of Networking fundamentals, including TCP/IP, DNS, firewalls, ports, routing, and connectivity troubleshooting.
• Knowledge of Public/private cryptography, SSH keys, digital certificates, encryption, and secure authentication.
• Knowledge of Batch processing, job scheduling, file management, and automated data exchange.
• Knowledge of System monitoring, logging, alerting, and performance-management principles.
• Knowledge of Backup, recovery, high availability, and disaster-recovery concepts.
• Knowledge of Information security principles related to secure data transmission and file exchange.
• Knowledge of Change, incident, problem, and configuration-management practices.
• Skills in Installing, configuring, maintaining, and troubleshooting SFTP services and related integration components.
• Skills in Managing SFTP accounts, directories, permissions, SSH keys, certificates, and authentication.
• Skills in Monitoring and troubleshooting automated file transfers and interface processes.
• Skills in Analyzing application, SFTP, operating-system, network, and integration logs.
• Skills in Troubleshooting connectivity and authentication issues across internal and external environments.
• Skills in Developing scripts and automation using PowerShell, Bash, Python, or comparable technologies.
• Skills in Managing scheduled jobs, batch processes, file-processing workflows, and automated transfers.
• Skills in Validating file delivery, processing status, file integrity, and interface completion.
• Skills in Supporting the implementation and testing of new interfaces and external connections.
• Skills in Documenting system configurations, interfaces, procedures, and technical solutions.
• Skills in Communicating technical issues and solutions effectively to technical and non-technical stakeholders.
• Ability to Diagnose complex SIE/SFTP and enterprise integration problems independently.
• Ability to Analyze integration dependencies among ERP applications, interfaces, networks, servers, security controls, and external systems.
• Ability to Maintain reliable and secure data exchanges supporting business-critical HR and financial processes.
• Ability to Perform root-cause analysis and implement sustainable corrective actions.
• Ability to Safely make production changes while minimizing interruption to ERP operations.
• Ability to Manage multiple interfaces, incidents, projects, and competing operational priorities.
• Ability to Work effectively with internal technical teams, external partners, vendors, and business stakeholders.
• Ability to Recognize and appropriately escalate security, availability, data-integrity, and operational risks.
• Ability to Maintain confidentiality and integrity of sensitive HR, payroll, financial, and personally identifiable information.
• Ability to Work independently while providing technical leadership and mentoring to other staff.
• Ability to Respond effectively to time-sensitive production incidents and failed data exchanges.
• Ability to Learn new integration technologies and adapt to changing ERP and enterprise architecture requirements.
• Bachelor's degree from an accredited college or university in: Computer Science, Information Technology, Information Systems Management, Information Systems, Computer Engineering, Cybersecurity or a closely related technical field.
• An equivalent combination of education and progressively responsible technical experience may be considered in accordance with organizational requirements.
• Background and reference check, including state and federal criminal records fingerprint check.

Nice To Haves

• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• CompTIA Security+
• CompTIA Network+
• CompTIA Linux+
• ITIL Foundation
• CISSP – Certified Information Systems Security Professional
• CISM – Certified Information Security Manager
• Relevant cloud or integration-platform certification

Responsibilities

• Administer, configure, and maintain System Integration Environment (SIE) and Secure File Transfer Protocol (SFTP) environments supporting CGI Advantage 4.0 HRM and FIN interfaces and related enterprise integrations.
• Monitor SFTP connections, file transfers, interface processes, scheduled jobs, queues, logs, and overall system performance; resolve or escalate processing failures as needed.
• Design, configure, and maintain secure file-transfer connections, including managing user accounts, SSH keys, certificates, authentication methods, directories, permissions, and encryption settings.
• Diagnose and resolve complex interface, connectivity, file-transfer, authentication, scheduling, data-exchange, and system-performance issues, performing thorough root-cause analysis to prevent recurring problems.
• Coordinate the design, implementation, and testing of new or modified ERP interfaces and SFTP connections alongside application teams, vendors, external partners, and business stakeholders.
• Develop and maintain operational processes, automation, monitoring, alerting, and reconciliation tools to enhance the reliability, security, and efficiency of SIE and SFTP services.
• Maintain comprehensive technical documentation, including interface specifications, system configurations, standard support and recovery procedures, and SFTP connection inventories.
• Actively monitor and support daily and nightly batch schedule operations, providing overnight monitoring, incident escalation, and problem solving when required.
• Provide senior-level technical guidance and leadership for SIE/SFTP operations, security reviews, system upgrades, incident response, disaster recovery efforts, and broader ERP integration initiatives.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior