Senior Systems Administrator

Legrand Slovenija•West Hartford, CT

11d•Remote

About The Position

Legrand is seeking a Senior Systems Administrator to join the Legrand North America Corporate Team remotely. The role focuses on identity management (AD/Entra ID), workstation management, and endpoint security. The administrator will manage Active Directory, Intune, Office 365, and other infrastructure applications; strengthen endpoint cybersecurity; provide escalation support for Modern Workplace incidents, requests, and changes; and carry out large-scale PC migrations and deployments. The position requires knowledge of Identity and Access Management, workstation management, and endpoint security, along with a proactive approach to improving IT processes and infrastructure. The Senior Systems Administrator works with global, regional, and local IT teams and may travel periodically to support Legrand initiatives and Americas Infrastructure Team operations. Responsibilities also span technical support, endpoint and identity security, manufacturing technology, vendor coordination, continuous improvement, and technology roadmaps.

Requirements

Associate degree in Computer Science, Information Systems, or equivalent experience.
At least 5 years of experience with Microsoft Windows and Active Directory administration, including support and troubleshooting for MS Office Suite, MS Teams, SharePoint, and OneDrive.
Experience configuring and maintaining Windows PCs and related accessories, and performing basic troubleshooting of wireless devices and networks.

Nice To Haves

3 years of experience with ServiceNow incident, service request, change, and major incident management, and/or backend administration.
3 years of operations technology (OT) support experience in a manufacturing environment.
At least 1 year of experience using AI tools such as MS Copilot to improve productivity, automate routine tasks, analyze information, and support IT operations.
Experience supporting major ERP, CAD, and other manufacturing, distribution, warehouse, or engineering applications.
3 years of AD/O365 PowerShell scripting experience.
Experience migrating devices, directories, user accounts, and storage following company acquisitions.
Experience administering and supporting Microsoft Teams Rooms (MTRs) and conference room audio/video equipment.
Microsoft certifications, CompTIA certifications (A+, Network+, Security+), or equivalent certification.
Spanish/English bilingual skills.

Responsibilities

Administer Active Directory (AD/Entra ID), Intune, Office 365 (Exchange, Teams, Voice, SharePoint), MFA, EPM, and other security and administrative tools.
Collaborate with HR and other departments on identity lifecycle management for new joiners, changes, and separations involving employees and external contractors.
Manage workstation lifecycle, applications, and security, validating security, user, device, and configuration compliance.
Manage multinational and multicultural Intune devices in collaboration with global infrastructure teams.
Review and respond to EDR alerts in collaboration with SOC and cybersecurity teams.
Manage the identity repository, including access-rights recertification and regular audits.
Provide level 3 technical support to end users and onsite support staff by phone, remote access, or in person where applicable.
Collaborate with the Office 365 level 2 support team on application package development for the Company Portal business applications catalog.
Address incidents, requests, and changes assigned to Americas Modern Workplace queues in accordance with SLAs/SLOs and maintain a healthy ticket backlog.
Provide applicable training and credentials to onsite support staff.
Guide and support IT projects and change management programs related to modern workplace and employee experience.
Monitor KPIs and produce regular reports on the performance of the Americas region install base.
Collaborate with global, regional, and local IT teams to solve complex level 3 problems and improve processes.
Update existing Modern Workplace knowledge base articles and propose, draft, and publish new articles with peers and the service desk.
Identify and implement continuous-improvement initiatives to optimize efficiency and user satisfaction, analyze indicator results, and develop action and progress plans.
Ensure compliance with corporate cybersecurity policy and stay current on evolving threats, technologies, and solutions.
Collaborate with the SOC and global, regional, and local task forces to address, contain, and remediate endpoint-related cyber incidents in the Americas region.
Collaborate with LNCA Legal/Corporate Counsel on eDiscovery data collection.
Work with third-party vendors on operations and initiatives, including hardware and software procurement, incident resolution, and proof of concepts.
Assist with advanced troubleshooting of connectivity for building control devices and systems used in manufacturing.
Help ensure Industry 4.0 systems adhere to cybersecurity standards and practices, and participate in securing data and processes against cyber threats.
Work with cross-functional teams to identify and implement improvements to Industry 4.0 processes.
Contribute to and help maintain technology roadmaps.