Senior Systems Administrator

Zones LLC.•San Francisco, CA

4d•$55 - $60•Onsite

About The Position

The Senior Systems Administrator will be responsible for helping to improve overall project management and resource allocation processes. In partnership with Director of IT, and looking across all of the programs and projects the team is working on, you will implement and develop the frameworks and processes needed to run the organization. The ability to work independently and with minimal assistance is a key element of success. You will be playing many roles at once (IT support, systems administration, security assessor, compliance auditor, network engineer, AV engineer) every day.

Requirements

5+ years experience as a Systems Administrator (Windows AND Mac)
Hands-on experience leading technology projects from start to finish
A history of achieving goals while managing scope, time, quality and risk
An openness to recognizing all learnings from failures as well as successes
Ability to build strong and effective relationships with business partners by understanding their needs and goals as well as what motivates and engages them
A general fearlessness regarding the unknown, keen ability to focus and function effectively through ambiguity
Experience working with program management tools such as Jira
Experience in a dynamic, fast-growing environment

Nice To Haves

Experience with NSIT CSF and other cyber security and compliance needs in the context of cloud service providers and SaaS landscape
Experience with general SaaS landscape including Azure Active Directory, Microsoft Exchange, Office 365, Iru (Kandji)/JAMF
Strong skills with AV solutions such as Zoom/Teams rooms, Neat bar hub and their administration

Responsibilities

Management and automation of employees’ IT infrastructure (Windows AND Mac)
Office network and services administration (Merak)
Manage a wide-range of SaaS applications and services used by our staff (Zoom, Box, Adobe, Slack, Nexthink, Absolute, NinjaOne, Crowdstrike,)
Provide expert-level technical assistance for core business applications (Azure, Intune, O365)
Provide senior technical support knowledge for end-users regarding computers, printers, and mobile devices
Maintain laptop and desktop computers including installing, managing, and upgrading the operating system, installing, and configuring applications, creating users, and securing computers with disk encryption and other security best practices
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
Interact professionally with internal users including Senior Partners to diagnose and resolve problems
Strong knowledge of Azure Active Directory design and Group Policy administration
Manage an enterprise-wide software deployment strategy using Microsoft Endpoint Manager/Intune
Proactively monitor a Microsoft infrastructure environment to ensure continued availability of the systems and services.
Document and update firm-wide installation and configuration procedures and policies
Complete maintenance and support actions for the production of Microsoft technologies; ideally, develop processes to increase efficiency and automate regular maintenance of support actions
Active user training and awareness across the firm and specialized within practice areas
Work with team to develop Keystone’s long-term strategic goals and define our path to accomplishing them
Lead new system implementations, process changes, and migrations that drive key business objectives
Look for connections to other projects and recommend opportunities for optimization and integration points
Manage issue escalations and provide support to teams
Review upcoming SaaS release features as well as other integrated applications and provide recommendations to enhance efficiency and productivity
Up to 10% travel (occasional travel to other offices to provide coverage)