Senior Systems Administrator

DaBella•Austin, TX

7d•Onsite

About The Position

The Senior Systems Administrator supports our IT infrastructure, ensuring system availability, security, and performance. This role collaborates with IT team members, vendors, and end users to deploy, troubleshoot, optimize, and support technology systems. They analyze and resolve complex, escalated issues, implement processes and SOPs, and apply best practices to improve system usability, uptime, and efficiency while delivering a high level of user support.

Requirements

5+ years of experience in systems administration and/or IT Infrastructure
Strong knowledge of Windows Operating systems, Group Policy, Active Directory, Azure AD, and Azure
Experience with virtualization (VMware, Hyper-V) and enterprise storage
Knowledge of VoIP systems and cloud networking in distributed environments
Hands-on experience with enterprise monitoring tools (e.g., SolarWinds, PRTG, Splunk)
IT Certifications like CCNP, MCSE, or Azure Solutions Architect
Strong knowledge of IT infrastructure, networking, cloud platforms, and enterprise applications
Experience with IT service management tools, monitoring systems, and automation technologies
Proven track record of improving uptime, performance, and security
Proven track record of identifying needs and implementing system improvements to reduce user issues
Excellent problem-solving, analytical, and organizational skills
High standards for integrity, confidentiality, and meeting deadlines
Proven ability to create SOPs and documentation independently
Customer service oriented with a problem-solving attitude
Ability to listen to non-technical users and identify, understand and analyze underlying technical issues

Nice To Haves

Bachelor’s degree in information systems, business or related field
Experience with Zendesk or other similar IT Support ticketing systems
Experience with Asana or other similar project management tools

Responsibilities

Lead design and implementation of enterprise IT infrastructure (networking, cloud), ensuring security, performance, and 24/7 availability
Develop and execute Business Continuity and Disaster Recovery plans
Manage Windows servers, desktops, Active Directory, and Office 365
Automate and optimize systems using PowerShell, Python, or Ansible
Monitor, maintain, and enhance systems, including Pulseway and AssetSonar platforms
Troubleshoot complex and widespread issues; serve as escalation point for IT support and assist end users
Perform system maintenance; test and deploy patches, firmware, and updates
Manage integrations and automations to improve user experience and security
Maintain accurate documentation, SOPs, and records in ticketing/change management systems
Lead strategic IT projects; mentor team members and stay current on emerging technologies

Benefits

Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including: UHC Rewards Rally Health One Pass Select (gym membership subscription)
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment