We are seeking a Senior System Administrator to provide enterprise-focused engineering support to a Government Customer. You will provide support for implementation, troubleshooting and maintenance of IT systems; provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems; and manage the daily activities of configuration and operation of IT systems. You will also provide assistance to users in accessing and using IT systems; provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems; provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.; provide support for the escalation and communication of status to agency management and internal customers; and optimize system operations and resource utilization, and perform system capacity analysis and planning. Additionally, you will provide in-depth experience in trouble-shooting IT systems; detailed analysis and feedback to agency management and internal customers for escalated tickets; and support for the dispatch system and hardware problems and remain involved in the resolution process. You will also configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
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Job Type
Full-time
Career Level
Senior