Senior System Analyst - Workday

Sun Life

16h

About The Position

The HR Senior Systems Analyst is responsible for administering, supporting, and optimizing the organization’s Human Capital Management (HCM) system and other HR information systems. The role ensures systems are configured, maintained, and used to support HR operations, reporting, compliance, and business goals. Working within an HRDS team, the analyst partners with HR, IT, payroll, benefits, and other stakeholders to deliver capabilities from idea through implementation, mentor team members, streamline processes, uphold operating standards, and provide actionable insights while balancing risk and digital employee experience.

Requirements

At least 9 years of experience configuring Workday systems in one or more Workday modules.
Familiarity with ticket management tools such as Jira or ServiceNow.
Understanding of data governance, operating guidelines, and quality engineering best practices.
Experience participating in agile ceremonies, or ability to adapt and learn, including daily stand-ups, backlog refinement, sprint reviews, and planning initiatives.
Strong critical-thinking, analytical, and problem-solving skills.
Proficiency with Microsoft Office Suite and intermediate-level Excel skills.
Attention to detail and a focus on data accuracy and integrity.
Excellent communication skills and ability to collaborate across departments.
Ability to lead through the full software delivery lifecycle.
Ability to manage work through ticket management systems.
Strong technical aptitude and learning agility.
Confidentiality and discretion when handling sensitive HR information.
Service-oriented mindset, adaptability, and a continuous-improvement mindset aligned with agile ways of working.

Responsibilities

Deliver capabilities from idea to implementation as part of a team, working with stakeholders.
Manage and track HR system service or product enhancement requests and incidents through Jira or another ticketing system, ensuring timely resolution and clear stakeholder communication in accordance with operating guidelines.
Troubleshoot and resolve HR technology and system issues.
Partner with HR and business teams to identify process improvements and system enhancements.
Maintain data integrity through regular audits, testing, and system updates.
Partner in or support cyclical HR processes such as talent management, compensation planning, and benefits administration.
Document processes, create training materials, and host stakeholder training sessions.
Collaborate with IT or vendors on system upgrades, releases, patches, and implementations.
Ensure HR data security and compliance with applicable laws and regulations.
Stay current on HR technology trends and best practices and recommend system enhancements.
Mentor other HRDS team members and share knowledge to develop their skills.