Senior System Administrator (MSO)
About The Position
The Mission Support Operator (MSO) provides 24/7, 365, 12-hour shift, Tier 1/2 operational support to end customers and users in the field/worldwide. This role involves monitoring the performance and capacity of end-to-end IT computer systems using specialized software applications/tools, triaging hardware, software, and environmental faults, alerts, or malfunctions. The MSO must understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology. When an issue is identified, the MSO works to determine the cause, provide situational awareness, and resolution to the user community. This position serves as the first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high-priority systems across a multi-location enterprise. This is a 'mission critical' role, demanding and challenging, and requires the candidate to be on-site due to the classified nature of the work. The role is not a traditional Network Engineer or System Administration role, but a background in these areas can speed up training. The work schedule is a Panama Shift, a rotating 12-hour shift pattern that provides 24/7 coverage with a pattern of 2 days on, 2 days off, 3 days on, 3 days off. Teams may work the same shift (day or night) for 2-3 months before switching.
Requirements
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance.
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.
- US Citizenship Required.
Nice To Haves
- Experience with Linux and Windows system administration and networking background is preferable.
- DoD 8570 Compliant Certifications are required.
Responsibilities
- Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.
- Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators for real-time detection, isolation, and resolution of problems.
- 24/7/365 Operational Support to customers and users in the field.
- Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, and IT infrastructure status.
- Provide support to the Networking team, including Layer 1/2/3 type activities and documentation/design.
- Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
- Maintain a positive, professional, and helpful working relationship with customers.
- Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, and perform inspections on critical hardware and infrastructure.
- Provide support to the Engineering staff for testing and validation of new software releases and network connections.
- Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Respond to customer voice and electronic support requests.
- Respond to real-time, mission-critical situations (response defined in minutes).
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Ability to contribute both pre and post-tax dollars to 401(k) up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
