Senior System Administrator (MSO)
About The Position
The Mission Support Operator (MSO) provides 24/7, 365, 12-hour shift, Tier 1/2 operational support to end customers and users in the field/worldwide. This role involves monitoring the performance and capacity of end-to-end IT computer systems using specialized software applications/tools, triaging hardware, software, and environmental faults, alerts, or malfunctions. The MSO must understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology. When an issue is identified, the MSO works to determine the cause, provide situational awareness, and resolution to the user community. This position serves as the first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high-priority systems across a multi-location enterprise. While not a traditional Network Engineer or System Administration role, a background in these areas can speed up training. This role is mission-critical, demanding, and challenging, requiring the individual to be on-site. The Panama Shift Schedule provides 24/7 coverage with a rotating pattern of 2 days on, 2 days off, 3 days on, 3 days off, with teams switching between day and night shifts every 2-3 months to ensure equity in work-life balance.
Requirements
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance.
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.
- US Citizenship Required.
Nice To Haves
- Experience with Linux and Windows system administration.
- Networking background is preferable.
- DoD 8570 Compliant Certifications are required.
Responsibilities
- Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.
- Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators for real-time detection, isolation, and resolution of problems.
- Providing 24/7/365 operational support to customers and users in the field.
- Utilizing SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, and IT infrastructure status.
- Responding to issues using established TTPs (Tactics, Techniques, and Procedures).
- Providing support to the Networking team, including Layer 1/2/3 activities and documentation/design.
- Performing analysis (real-time and post-event) on key mission capabilities and providing feedback to customers.
- Maintaining a positive, professional, and helpful working relationship with customers.
- Performing daily, weekly, monthly, and quarterly functional checks on systems and capabilities, as well as inspections on critical hardware and infrastructure.
- Providing support to the Engineering staff for testing and validation of new software releases and network connections.
- Supporting Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Responding to customer voice and electronic support requests.
- Responding to real-time, mission-critical situations within defined response times (in minutes).
- Participating in internal and external scheduled exercises.
- Creating, maintaining, and updating SOP/TTP documentation.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
