Senior System Administrator

S. J. Rollins Technologies•Bangor, ME

10d•Onsite

About The Position

This role focuses on ensuring the technological success of customers by building strong relationships, maintaining data and network security, designing and implementing solutions, and managing the lifecycle of infrastructure and hosted solutions. The Senior System Administrator will also be responsible for managing their own workload, identifying value-added opportunities, and ensuring projects are completed on time with high customer satisfaction. Additionally, the role involves being a valuable team member by embodying company culture, assisting less experienced colleagues, and taking responsibility for personal and career development.

Requirements

Meet or exceed responsibilities and expectations of System Administrator
A fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline
Advanced knowledge of all major IT technologies
Able to handle all but the most difficult tasks
Able to perform preventative maintenance for all clients
Adhere to policies and procedures as outlined in the Employee Handbook
Meet or exceed the billable hours per day expectations established at each performance review
Show a good attitude towards people and a willingness and passion to learn new skills
High-level and continuous client communication (inc. conflict resolution)
Demonstrate critical thinking and decision-making skills while working towards a solution
Proactively manage a client’s IT infrastructure and expand IT services offered
Develop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hours

Nice To Haves

Development of high-level skills in an IT discipline

Responsibilities

Build long-term relationships with customers
Ensure customers data and network security is maintained with industry best practices
Design, estimate, quote, and implement solutions to solve customers’ problems
Manage the lifecycle of customers infrastructure, hosted solutions, and budgets
Work alongside the Team Leader to achieve the best response times for customers
Interact with the accounting department on the customers’ behalf and describe value for work performed
Ability to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a client
Full project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leader
Lead onsite projects when Network Engineer is unavailable
Assist lower-level technicians in building their knowledge and experience
Independently manage billable time through projects, onsite appointments, and tickets
Effective communication with client from problem definition and cost estimate through follow-up of successful solution
Reliably manage the lifecycle of all customer’s technology
Estimate and quote sales for most projects and products/services
Proactively identify business problems and propose solutions to client
Accept assignment of emergency phone as required
Take ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction
Add value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issues
Delegation of work to team members as appropriate