Senior Support Service Owner - Healthcare , Federal
About The Position
Senior Support Services Owner Manages Client relationships with broad scope and prolonged duration and manages the engagement milestones and scope of services. Responsibilities include appropriate executive relationship management, status, reviews, and facilitate appropriate escalation of Client concerns and critical Incidents. As a Senior, Support Services Owner, you will work in a team environment to be accountable for Oracle Health customer relationships. As you work with Oracle Health customers, you will perform the below responsibilities. Your ultimate goal is healthy team and customer relationships to deliver value outcomes for both Oracle and our customers.
Requirements
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy focusing on value achievement and targeted outcomes.
- Develop complex continuous improvement strategies.
- Act as the single point of contact for cross-organizational support escalations.
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
- Contribute to internal team value and improvements.
- Revenue Cycle application & Federal experience preferred.
- Healthcare IT experience
Responsibilities
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy focusing on value achievement and targeted outcomes.
- Develop complex continuous improvement strategies.
- Act as the single point of contact for cross-organizational support escalations.
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
- Contribute to internal team value and improvements.
- Revenue Cycle application & Federal experience preferred.
- Healthcare IT experience
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
