Customer Service Representative - Healthcare Support
About The Position
Join PharmaCentra as a full-time, remote Customer Service Representative supporting patients, caregivers, healthcare providers, pharmacies, and other healthcare stakeholders. You will provide professional customer service by phone, email, and chat while helping customers navigate healthcare programs and services. This position is ideal for a dependable customer service professional who communicates clearly, listens carefully, solves problems, protects confidential information, and is comfortable learning and using multiple computer systems. About PharmaCentra PharmaCentra is a healthcare contact center supporting patients, caregivers, healthcare providers, pharmaceutical companies, hospitals, and insurers nationwide. We help make healthcare programs and services more accessible through responsive, professional customer support.
Requirements
- A high school diploma or equivalent
- At least one year of customer service experience
- Strong verbal and written communication skills
- Professional telephone manner
- Effective listening skills
- Ability to learn and use multiple computer applications and systems
- Ability to work independently
- Remain productive in a remote contact center environment
- Perform all work physically from within the United States
- A quiet, distraction-free home workspace suitable for professional telephone work
- Reliable wired high-speed internet that meets the requirements
- Windows 10 or Windows 11 PC with an Intel i5 or AMD Ryzen 5 processor or better
- At least 8 GB of RAM
- At least a 256 GB SSD
- Webcam
- USB headset
- Wired internet connection must provide at least 75 Mbps download, 20 Mbps upload, and latency below 50 ms.
- VPNs, proxies, remote desktops, or other technology used to mask or alter your physical work location are not permitted.
Nice To Haves
- Previous remote or work-from-home experience
- Healthcare, pharmacy, health insurance, patient services, contact center, CRM, scheduling, or healthcare systems experience
Responsibilities
- Provide professional inbound and outbound customer service by telephone, email, and chat.
- Assist patients, caregivers, healthcare providers, pharmacies, and other stakeholders with questions, requests, scheduling, and program-related needs.
- Support patient services, outreach, and other healthcare programs according to client requirements and established procedures.
- Use active listening, problem-solving skills, and basic medical terminology to understand customer needs and provide accurate assistance.
- Troubleshoot basic technical or system-related issues and follow established procedures.
- Accurately document customer interactions, requests, and outcomes in company systems.
- Protect confidential information and follow company policies, client requirements, and applicable privacy standards.
- Meet established standards for attendance, quality, productivity, and customer service.
Benefits
- Performance-based bonuses
- DailyPay
- Paid time off
- Paid holidays
- Group insurance
- Company paid life and disability
- 401(k) plan with a company matching contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
