Senior Support Service Owner - Healthcare , Federal

Oracle • Arlington, VA

1d

About The Position

Manages Client relationships with broad scope and prolonged duration and manages the engagement milestones and scope of services. Responsibilities include appropriate executive relationship management, status, reviews, and facilitate appropriate escalation of Client concerns and critical Incidents. As a Senior, Support Services Owner, you will work in a team environment to be accountable for Oracle Health customer relationships. As you work with Oracle Health customers, you will perform the below responsibilities. Your ultimate goal is healthy team and customer relationships to deliver value outcomes for both Oracle and our customers. Manage complex external customer relationships with a high degree of variability. Influence customer support strategy focusing on value achievement and targeted outcomes. Develop complex continuous improvement strategies. Act as the single point of contact for cross-organizational support escalations Provide support processes expertise and advise on expectations for both internal stakeholders and external clients. Contribute to internal team value and improvements. Revenue Cycle application & Federal experience preferred. Healthcare IT experience

Requirements

• Revenue Cycle application & Federal experience preferred.
• Healthcare IT experience

Responsibilities

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational support escalations
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
• Contribute to internal team value and improvements.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation
• 11 paid holidays
• 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed