Senior Support Analyst

CareATC • Tulsa, OK

5d • Onsite

About The Position

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Lead the Technology That Powers Relationship-Based Healthcare. At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume. Our technology team plays a critical role in making that care possible. As a Senior Support Analyst, you'll help build, support, and optimize the technology that keeps our health centers running efficiently across the country. From launching new clinics to supporting existing locations, you'll solve complex technical challenges while partnering with teams across the organization to ensure providers and patients have the tools they need to deliver exceptional care. This is an opportunity to lead meaningful projects, mentor fellow analysts, and make a direct impact on the growth and success of a national healthcare organization.

Requirements

• Bachelor's degree in MIS or a related field, technical certification, or an equivalent combination of education and experience
• Five or more years of desktop, infrastructure, or technical support experience
• Strong knowledge of Windows operating systems, desktop hardware, networking, printers, and office technology
• Working knowledge of network security and IP/SIP voice technologies
• Excellent troubleshooting, analytical, and problem-solving abilities
• Outstanding customer service and communication skills
• Experience leading technical projects and mentoring team members
• Self-motivated with the ability to prioritize multiple projects in a fast-paced environment

Nice To Haves

• Healthcare IT support experience preferred

Responsibilities

• Lead technology deployment projects for new CareATC health center openings, including planning, staging, configuring, documenting, shipping, and onsite installation of equipment
• Refresh technology infrastructure at existing health center locations
• Provide advanced technical support for desktops, printers, phones, networks, ISP connectivity, and business applications
• Support Windows, macOS, iOS, and Android users while troubleshooting complex technical issues
• Assist with EMR, third-party software, and corporate infrastructure implementations
• Monitor system alerts, respond to high-priority incidents, and maintain technical documentation and knowledge base articles
• Mentor and train Support Analyst I and II team members
• Partner with internal departments, vendors, and customers to resolve technical challenges
• Drive continuous process improvements while maintaining CareATC technology and cybersecurity standards
• Provide audiovisual production support and assist with additional infrastructure initiatives as needed

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
• Clinic services and medications available at little to no cost for employees and dependents
• Generous Paid Time Off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior