Senior Support Analyst

CareATC • Tulsa, OK

3d • Onsite

About The Position

At CareATC, we are revolutionizing employer-sponsored healthcare with a patient-centered approach. Our technology team is crucial in making this possible. As a Senior Support Analyst, you will be responsible for building, supporting, and optimizing the technology that ensures our health centers operate efficiently nationwide. This role involves leading meaningful projects, mentoring junior analysts, and directly contributing to the growth of a national healthcare organization. You will coordinate new clinic implementations, refresh existing technology, troubleshoot complex technical issues, and act as an escalation point for end-user support across various platforms. You will also collaborate with internal teams and help maintain technology standards and cybersecurity practices.

Requirements

• Bachelor's degree in MIS or a related field, technical certification, or an equivalent combination of education and experience.
• Five or more years of desktop, infrastructure, or technical support experience.
• Strong knowledge of Windows operating systems, desktop hardware, networking, printers, and office technology.
• Working knowledge of network security and IP/SIP voice technologies.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Outstanding customer service and communication skills.
• Experience leading technical projects and mentoring team members.
• Self-motivated with the ability to prioritize multiple projects in a fast-paced environment.

Nice To Haves

• Healthcare IT support experience preferred.

Responsibilities

• Lead technology deployment projects for new CareATC health center openings, including planning, staging, configuring, documenting, shipping, and onsite installation of equipment.
• Refresh technology infrastructure at existing health center locations.
• Provide advanced technical support for desktops, printers, phones, networks, ISP connectivity, and business applications.
• Support Windows, macOS, iOS, and Android users while troubleshooting complex technical issues.
• Assist with EMR, third-party software, and corporate infrastructure implementations.
• Monitor system alerts, respond to high-priority incidents, and maintain technical documentation and knowledge base articles.
• Mentor and train Support Analyst I and II team members.
• Partner with internal departments, vendors, and customers to resolve technical challenges.
• Drive continuous process improvements while maintaining CareATC technology and cybersecurity standards.
• Provide audiovisual production support and assist with additional infrastructure initiatives as needed.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance.
• Clinic services and medications available at little to no cost for employees and dependents.
• Generous Paid Time Off and paid holidays.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior