Senior Supervisor, Warehouse

Hanger, Inc.•Alpharetta, GA

About The Position

The Senior Supervisor, Warehouse leads daily planning and work activities for a team in a multi-shift distribution center, ensuring customer orders are fulfilled accurately and shipped on time while meeting productivity standards. The role oversees inventory control, returns, receiving, putaway, picking, packing, and shipping of materials or finished goods, and ensures compliance with safety and administrative policies and procedures. The supervisor coaches and develops employees to meet quality, service, and productivity goals, while supporting an engaging and collaborative workplace aligned with Hanger’s values.

Requirements

High school diploma or equivalent.
At least three years of distribution center or warehouse experience.
At least three years of distribution center supervisory experience or equivalent experience.
Willingness to travel.
Valid driver’s license and a driving record meeting Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Problem-solving skills.
Coaching skills.
Organizational and time-management skills.
Interpersonal, oral, and written communication skills.
Leadership and supervisory skills.
Ability to organize, prioritize, and manage multiple projects alongside ongoing production work.
A track record of production, quality assurance, and safety leadership.
Computer skills including word processing, spreadsheets, and data entry.
Ability to create, develop, and maintain positive working relationships and a great place to work.
Integrity, honesty, transparency, and respect in professional relationships.
Commitment to keeping patients at the center of work and building lifelong trust.
Ability to foster open collaboration and constructive dialogue.
Ability to innovate, influence, and respond to change.
Focus on superior outcomes and calibrating work processes for outstanding results.

Nice To Haves

Bachelor of Science in Business Administration or Logistics, or equivalent experience.
Five years of distribution center supervisory experience or equivalent experience.
Warehouse management system (WMS) experience.
RF equipment experience.

Responsibilities

Hold employees accountable through positive coaching to achieve quality, service, productivity, safety, and attendance goals.
Lead daily startup meetings to review prior-day KPIs, communicate the day’s work, and organize employees and supporting activities.
Coordinate receipt of materials, ensuring purchase orders are open and received materials meet quality requirements.
Ensure the security and accountability of materials and goods through inventory control.
Manage timely and cost-effective picking, packing, and shipping of inventory SKUs.
Ensure customer returns are processed promptly so customers receive credits.
Plan and coordinate resources to achieve quality, service, production, and financial objectives.
Organize daily workflows to maximize productivity while maintaining product quality.
Schedule and expedite work through the department.
Recruit, hire, train, and develop department personnel.
Build effective communications among the distribution center, its customers, clinics, Procurement, and other Hanger departments.
Ensure a safe working environment and promote employee safety awareness.
Ensure compliance with OSHA standards and other governmental rules and regulations.
Create and distribute department reports and summaries, completing administrative duties on time.
Participate in decision-making during daily operational management meetings.
Work with Supply Chain management and HR on personnel matters and progressive discipline.
Ensure adherence to administrative and financial policies and procedures.
Collaborate with employees to promote engagement and teamwork within the distribution center.