Senior Supervisor Information Systems

Freeport McMoRan•Claypool, AZ

2d•$85,000 - $116,500•Onsite

About The Position

Under the direct supervision of regional IS Management, assists in the planning, organization, supervision, coordination and enhancement, maintenance and repair of the sites computer, conventional and wireless telecommunications systems and infrastructure. Provides leadership and demonstrates a passion for results around the successful implementation of Shared Services IS. Assigns, supervises and reviews the work of Supervisors for assigned work unit. Conducts performance evaluations on subordinate staff. Works with IS Supervisor(s) in the development, training and mentoring of local IS support technicians including PC Technicians and LAN Administrators. Mentors IS staff in safe work behavior. Monitors all performance and progress related to local IS policy and Compliance Calendar requirements and deadlines. Assists local Managers with SOX compliance by providing necessary documentation for process control compliance and testing related to IS infrastructure and servers. Interfaces with local customers on IS support or service issues; assists with resolving escalated customer service issues for site. Works with other site Supervisors and Regional IS manager to insure inter-operability and process standardization. Leads process teams for enterprise-wide process improvement in IS best practice. Communicates local IS issues to regional and enterprise management and strives to build harmonious relationships. Plans and manages local IS capital projects. Maintains projected IS cost forecasts and reconciles actual to budgeted IS spend for the site. Performs other duties as required.

Requirements

Bachelor's degree in Computer Science, Information Technology, or closely related field and five (5) years of experience in a computer technology service delivery capacity; OR Associate's degree or IT Certificate and seven (7) years of related IT experience; OR High School diploma or GED and nine (9) years of experience in a computer technology service delivery capacity
Knowledge of computer hardware, software, conventional and wireless telecommunications networks
Knowledge of technical journals, software manuals, hardware manuals used in the installation and maintenance of computer systems
Knowledge of computer peripherals, including printers, modems, scanners, fax machines and specialized adaptive equipment
Knowledge of occupational hazards and safety precautions
Skilled in following safety practices and recognizing hazards
Able to motivate, communicate with and instruct/train others, using both technical and non-technical language to explain complex subjects and processes
Ability to communicate effectively, both orally and in writing, and present information to a wide variety of audiences
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
Must be able to work in a potentially stressful environment
Candidates may be required to pass a medical exam.
Candidates must pass all required training and/or testing.
Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing and on-going drug and alcohol testing, as allowed by applicable laws.

Nice To Haves

None

Responsibilities

Assigns, supervises and reviews the work of Supervisors for assigned work unit
Conducts performance evaluations on subordinate staff
Works with IS Supervisor(s) in the development, training and mentoring of local IS support technicians including PC Technicians and LAN Administrators
Mentors IS staff in safe work behavior
Monitors all performance and progress related to local IS policy and Compliance Calendar requirements and deadlines
Assists local Managers with SOX compliance by providing necessary documentation for process control compliance and testing related to IS infrastructure and servers
Interfaces with local customers on IS support or service issues; assists with resolving escalated customer service issues for site
Works with other site Supervisors and Regional IS manager to insure inter-operability and process standardization
Leads process teams for enterprise-wide process improvement in IS best practice
Communicates local IS issues to regional and enterprise management and strives to build harmonious relationships
Plans and manages local IS capital projects
Maintains projected IS cost forecasts and reconciles actual to budgeted IS spend for the site
Performs other duties as required