Senior Supervisor, Fraud Deposit Services

Commerce Bank•Kansas City, MO

9d•Hybrid

About The Position

The main purpose of this job is to supervise the Anomaly Detection Unit (ADU) team responsible for analyzing suspected fraudulent transactions across various payment types. This role provides hands-on leadership and oversight for a team of approximately 4–5 associates, ensuring accurate and timely fraud review, adherence to regulatory requirements, and effective day-to-day operations. This position focuses on team supervision, workflow management, and escalations within ADU, with disputes management responsibilities owned by a separate team.

Requirements

Strong knowledge of fraud detection processes, tools, and applicable regulatory requirements
Ability to manage competing priorities in a fast-paced fraud operations environment
Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate proficiency with Microsoft Word, Excel, Teams and Outlook
Bachelor’s degree in Business or equivalent combination of education and experience required
4+ years of experience in fraud detection, payments operations, or related field required
2+ years of leadership experience required

Responsibilities

Oversee department workflow and analysis of suspicious transaction activity to help minimize loss to the Bank and its customers, effectively communicate decisions, priorities and relevant information to team members; suggest improvements to strengthen detection and efficiency
Monitor fraud trends within the Anomaly Detection Unit (ADU) and escalate patterns or risks; recommend process improvements to enhance detection and efficiency
Respond to escalated internal or external inquiries related to fraud detection activities
Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
Serve as point of escalation for complex fraud cases within ADU
Support implementation of department processes, controls, and workflow improvements within ADU
Stay current on regulations and best practices to support the team responsible for identifying and analyzing potential fraud across various payment options
Assist with hiring, onboarding, training, and performance management activities as needed
Track operational metrics and contribute to continuous improvement efforts
Perform other duties as assigned