Deposit Services Representative I

First Citizens Community Bank•Mansfield, PA

15h

About The Position

This role is responsible for processing domestic and international wire transfers, handling rejected deposit items, managing death notifications, investigating check adjustments, and reviewing account documentation. The position also involves reconciling general ledgers, providing customer service via phone and email, identifying potential fraud, and assisting with other duties within the Deposit Operations Department. Collaboration with internal teams and maintaining knowledge of bank policies and procedures are key aspects of this role.

Requirements

Strong organizational, time management, problem prevention, and problem-solving skills.
Ability to convey detailed information and instructions clearly.
Proficient in Microsoft Office Suite and related program software.
Proficient with or the ability to quickly learn position-related software.
Ability to effectively use general office equipment.
Ability to handle sensitive and confidential information with discretion.
Highly developed interpersonal skills.
Professional attitude and appearance.
Good customer relations and communication skills.
High school diploma or equivalent educational experience.

Nice To Haves

Six-plus months of job-related experience.

Responsibilities

Process domestic and international incoming and outgoing wire transfers according to bank policies, procedures, and federal regulations.
Identify and communicate suspected fraud to the supervisor and appropriate departments.
Process rejected deposit items including NSF processing, Unposted DDA items, Stop Payments, ACH error posting, Fed check returns, duplicate check presentments, and customer check encoding errors.
Process and monitor Death Notification maintenance.
Complete research for various agencies as requested.
Investigate check adjustments and process corrections within established timeframes.
Enter or verify large dollar notifications within deadlines and take appropriate action on accounts to protect customers and the bank.
Review documentation for accuracy for various deposit and IRA accounts, ensuring account setup and/or changes align with documentation and bank policy.
Record redeemed savings bonds for correct tax reporting.
Reconcile various general ledgers and bank use deposit accounts to identify discrepancies.
Collaborate with EIP and Finance teams to resolve exceptions.
Provide customer service by responding to telephone and email inquiries, providing information, and performing research.
Identify fraud or potential risk to customer accounts and/or the bank and report to the BSA Officer.
Assist with other duties within the Deposit Operations Department as assigned.
Remain current on processes, bank procedures, and bank policies.
Provide backup support for the department due to staffing levels, system irregularities, cross-training, or emergencies.
Interact constructively with coworkers by being cooperative and providing support to ensure a pleasant work atmosphere and smooth departmental operation.