Senior Student Services Advisor

Smith Chason College | WCUI School of Medical Imaging | Smith Chason School of Nursing•Phoenix, AZ

21d•$35 - $38•Onsite

About The Position

The Senior Student Services Advisor fulfills a critical role by providing support to the area of Student Advocacy and Assistance by educating, empowering, and connecting students to campus resources and community agencies relevant to their academic and personal needs. The individual in this position plays an important role in providing guidance and support as they navigate through the process of learning and success. The Senior Student Services Advisor contributes to the College’s success by providing input into the development of the campus’ strategic and operational plans, and by ensuring that the campus achieves its student engagement, retention, and completion goals in a student centric campus environment.

Requirements

Bachelor’s degree preferred.
Acceptable experience includes at minimum, five years of progressive student services experience or the equivalent in postsecondary education
Able to simplify frequent complex and lengthy manners and separate critical issues and identify priorities
Conflict resolution skills
Detailed and timely documentation skills
Ability to engage in critical thought and analyze all types of quantitative and qualitative data into reports and presentation for strategic planning and problem-solving
Strong technical skills including computer applications/programs, internet research, database management, and analytical skills
Ability to prioritize, multi-task, perform well under pressure, and meet deadlines using advanced time management skills
Non-negotiables include a positive attitude, the desire to help others, a self-driven nature, confident, and results-oriented
Be able to effectively collaborate with other team members to meet daily, weekly, monthly, and quarterly campus objectives
Other necessary character traits include being a team player and having the ability to communicate effectively both verbally and written
Always behave in a professional manner in way of appearance, demeanor, and attitude
Consistently display the highest levels of integrity in all that is done
Must be able to remain in a stationary position for prolonged periods of time
Can independently move objects up to 25 lbs.
Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others
Must be able to occasionally function in activities that include walking, bending, squatting, and reaching

Responsibilities

Lead and represent the Student Services Department in the day-to-day operations of the department, ensuring safety of students, regulatory compliance, and consistency of practice and maintenance of optimum service levels
Provide College-wide leadership by directing the departments' work with faculty and staff, students and community partners to support, provide and/or facilitate activities that ensure the campus achieves its student engagement, satisfaction, retention, and completion goals
Provide leadership, analysis and advisement in relation to policies, procedures, and operational plans regarding students and services for students, including risk management
Monitor and manage Satisfactory Academic Progress Policy
Able to take on a leadership role with Title IX compliance
Work with the ADA Compliance Coordinator to facilitate all communication for requests for accommodations, ensure approved accommodations are communicated and managed and support students with the grievance process
Ensure that the department’s budget is planned and prepared and monitored in keeping with departmental objectives and policies and procedures
Address complaints and conduct investigations as directed by the Campus Director
Hire, orientate, and supervise the Student Services Coordinator by performing such things as: direct, schedule, provide performance feedback, evaluate, suggest professional development and where necessary, discipline direct reports. Manage the performance review process
Ensure that the Student Services Department monitors students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed
Ensure the Student Services Department maintains appropriate documentation with regards to advising sessions including meeting overviews, progress notes, referrals, and follow-up activities
Ensure that the Student Services Department is in compliance with all regulatory bodies
Lead in the developing and conducting of student events including but not limited to orientation, community outreach, graduation and student appreciation
Lead and/or participate in committees as assigned
Keep current on all programs offered and continually seek to enhance program/school knowledge
Collaborate with other departments in a positive and productive manner to ensure a student-first environment
Additional duties as assigned by Campus Director