Senior Student Advisor (Internal Only)

SANS Institute

2d•$65,000 - $70,000•Remote

About The Position

The Senior Student Advisor role is within the SANS Technology Institute team. This position provides leadership and mentorship to a small team of student advisors. The role involves managing a caseload of students, supporting the Assistant Director with program services and initiatives, retention efforts, and training new advisors. The Senior Student Advisor is crucial for onboarding new hires, offering second-line retention support, and addressing daily inquiries from teammates.

Requirements

Bachelor’s degree
Minimum of 3 years of professional advising experience, preferably in a higher education setting
Strong understanding of institutional values, curriculum, policies, procedures, and resources
Demonstrated leadership and mentorship experience, particularly in a remote setting
Exceptional communication and interpersonal skills
Proficiency in using discretion and good judgment in all student interactions
Ability to work independently while also contributing to a collaborative team
Strong problem-solving and critical thinking skills
Proficiency in student engagement strategies and retention practices
Unrestricted authorization to work in the USA; visa sponsorship is not available.

Nice To Haves

Master’s degree
Experience with Canvas, Salesforce, or other higher education platforms
Experience using proactive, developmental and/or appreciative advising approaches

Responsibilities

Provide leadership and mentorship to a small team of student advisors, ensuring they are equipped to support students effectively.
Answer daily questions on Slack or other communication platforms to support advisors in their roles.
Assist in the onboarding, mentorship, and training of new advisors, assessing their readiness to work independently.
Handle complex student concerns and escalate cases as needed, serving as the primary point of support before issues reach the Assistant Director.
Offer general and specialized advising to students enrolled in SANS.edu programs, monitoring academic progress and coaching students toward success.
Maintain regular communication with students regarding their academic progress, course requirements, and program completion plans.
Provide responsive, timely, and accurate service to students.
Identify obstacles affecting student success and provide actionable recommendations and/or referrals.
Assist the Assistant Director of Advising by providing second-line retention support, conducting outreach to at-risk students, and helping implement intervention strategies.
Manage student enrollments using SANS.edu systems, ensuring compliance with policies and procedures.
Assist in developing and refining advising processes and student support strategies to improve student engagement and retention.
Identify areas for improvement in advising workflows and propose solutions to enhance efficiency.
Contribute to staff meetings and training sessions, sharing best practices and process improvements.
Help maintain a positive and collaborative advising culture, fostering a team environment that enhances student support.
Perform other related duties as assigned.