About The Position
TELUS Retail Limited (TRL) is seeking a Senior Strategy Manager to join the People and Performance Excellence team. This role is crucial in building TRL into a top workplace by focusing on attracting top talent, defining success in frontline roles, and creating programs for engagement and growth. The Senior Strategy Manager will act as a liaison between the Talent Acquisition team and the field, translating frontline needs into talent strategies and ensuring the right people are hired. TRL is a network of corporately owned stores serving customers across Canada with telecommunications, health, and security needs, operating with a 'people first' culture.
Requirements
- Project management excellence with proven ability to manage multiple initiatives, develop timelines, and drive projects to completion.
- Superior cross-functional collaboration skills, adept at partnering across teams and bridging different functions and perspectives.
- Strong field advocacy, with the ability to listen deeply, understand frontline challenges, and champion their interests.
- Data-driven and analytical, comfortable working with data to analyze trends, identify patterns, and translate insights into actionable recommendations.
- Exceptional communication skills, able to articulate strategy and ideas clearly at both field and executive levels.
- Organized and detail-oriented, capable of managing complexity and ensuring thoroughness.
- Strategic thinker, able to see the big picture and understand the connection between talent acquisition/retention and business outcomes.
- Flexible and adaptable, thriving in a fast-paced, evolving environment.
- Passionate about people and genuinely caring about team member experience.
Nice To Haves
- Experience in talent acquisition, recruitment strategy, or workforce planning.
- Experience developing and executing retention or engagement programs.
- Post-secondary education in Business, Human Resources, or Organizational Psychology (or equivalent experience).
- Bi-lingual (French & English).
Responsibilities
- Define talent profiles and role expectations by partnering with field leadership to articulate competencies, expectations, and success profiles for frontline roles.
- Act as the field liaison for Talent Acquisition, translating field needs into recruitment strategies and providing feedback on candidate quality and hiring effectiveness.
- Build retention and engagement programs by leveraging data and field feedback to enhance team member experience, drive engagement, and reduce turnover.
- Leverage data and insights (recruitment metrics, engagement surveys, retention data, performance metrics, field feedback) to analyze trends, identify root causes, and develop actionable program recommendations for leadership.
- Manage program execution by developing project plans, timelines, and deliverables, and coordinating across teams for smooth implementation.
- Champion frontline advocacy by representing TRL team interests and ensuring field perspectives are integrated into talent strategies.
- Stay ahead of trends by monitoring best practices in talent acquisition, retention, and employee engagement to identify opportunities for innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
