Senior Strategy Manager, Customer Segment Strategy (Health Systems)

Roche•South San Francisco, CA

1d•$161,000 - $299,000•Remote

About The Position

This role is a valuable part of our Customer Segment Strategy team, which is committed to maximizing patient access and delivering transformative therapies to those who need them most. As a member of this team, you will have the opportunity to collaborate closely with key cross-functional stakeholders across Customer Engagement, Pricing, Access & Evidence Strategy, External Affairs, and Commercial Squads. Together, you will shape high-impact contracting and access solutions in a dynamic healthcare landscape. As a Senior Manager, Customer Segment Strategy - Health Systems, you will lead the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within the Health Systems segment. Acting as a critical subject matter expert, you will provide analytical rigor, strategic recommendations, and negotiation strategies to Customer Engagement (CE) Account Teams and Market Access leaders. This role bridges the gap between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads, ensuring a customer-centric approach that directly impacts Genentech's P&L and patient access.

Requirements

Bachelor’s Degree in relevant discipline
5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance
5+ years of work experience in a Market Access function
Broad and diversified US Market Access experience to include multiple therapeutic areas
Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape
Significant experience in developing and executing access strategies
Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross-functional teams.
Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment
Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences
Ability to travel an estimated 25% for account planning, customer engagement, and other business requirements

Nice To Haves

MBA or other advanced degree
Direct customer experience in relevant segment

Responsibilities

Lead the development of access and contracting strategies from concept through execution to maximize patient access and protect Genentech's profitability across the Health Systems segment.
Act as the strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand and Therapeutic Area priorities.
Navigate ambiguity to lead high-impact, cross-portfolio initiatives for new customer types or segments requiring innovative access approaches.
Provide robust negotiation support and relevant talking points to account teams, participating directly in customer-facing engagements as appropriate.
Synthesize contract performance insights across key customers to share scalable learnings with senior leaders, influencing product-level contracting strategies.
Partner with Segment and Regional account leadership to build strategic alliances, support account planning, and resolve complex reimbursement challenges.
Monitor and analyze industry trends, policy reforms, and customer evolution to proactively mitigate risks and leverage emerging commercial opportunities.