Senior Strategic Operations Manager (Onsite)

Redwood Logistics•Louisville, KY

3d•Onsite

About The Position

As Senior Strategic Operations Manager working within Managed Service (one of our entities), you will be responsible for operating as the highest-ranking onsite leader within Redwood's embedded operations team at a flagship enterprise partner. You will lead transportation execution within your core pillar while providing oversight across all onsite operational workflows, resolve operational challenges, and ensure the reliable flow of materials into manufacturing production operation. This role requires a strong operator mindset, balancing urgency, ownership, and sound decision-making in a fast-paced and highly visible environment while partnering directly with customer stakeholders. The position carries a high degree of visibility and accountability, directly influencing customer success while serving as a senior leader and primary escalation point within the Redwood operations team.

Requirements

Strong analytical and problem-solving capabilities with a solutions-oriented mindset
Ability to thrive in fast-paced, high-pressure environments with competing priorities
Excellent communication and relationship-building skills across diverse stakeholders
Exceptional organizational and time-management abilities
Proven ability to prioritize, multitask, and execute with precision
Adaptability in dynamic operational environments
High degree of ownership, accountability, and follow-through
Ability to work both independently and collaboratively
Proficiency in data analysis and generating actionable insights (Excel required)
Working knowledge of ERP systems to support operational execution
Demonstrated ability to manage escalations and influence stakeholders at multiple levels
Ability to operate both tactically and strategically across multiple workflows
High School diploma required
6+ years of experience in transportation, logistics, or supply chain operations
Experience in high-volume, execution-driven environments
Strong understanding of transportation modes (LTL, TL, etc.)
Hands-on experience with load planning, shipment tracking, and issue resolution
Customer-facing experience in a professional setting
Exposure to TMS, ERP, or similar operational systems
Demonstrated critical thinking and problem-solving abilities
Ability to travel up to 10% for customer and team engagements
High integrity and professionalism

Nice To Haves

Bachelor's degree preferred
Experience leading or coordinating across multiple workflows or teams in an onsite or embedded environment preferred

Responsibilities

Lead end-to-end transportation execution across manufacturing sites and network flows
Maintain real-time visibility into inbound materials, shipment status, and production priorities
Proactively identify risks (delays, capacity constraints, service failures) and drive swift resolution
Serve as the primary escalation point for high-impact issues across customer, carrier, and internal teams
Partner closely with material planners, warehouse teams, and customer stakeholders to align execution with production needs
Deliver timely updates, insights, and recommendations to ensure continuity of operations
Align transportation strategies with evolving operational and production requirements
Drive performance against KPIs across service, cost, and execution metrics
Foster accountability and execution discipline across all stakeholders
Identify and implement continuous improvement opportunities to enhance processes and outcomes
Represent Redwood onsite as a trusted, responsive, and solutions-oriented partner
Participate in business reviews, training sessions, and onsite meetings as a key transportation leader
Provide after-hours support when needed to ensure uninterrupted customer operations
Provide leadership and coordination across onsite operations team members, ensuring alignment across all functional pillars
Support and influence execution across adjacent operational pillars beyond direct ownership
Own reporting and communication to the Enterprise Account Director, delivering performance insights, risks, and recommendations
Oversee shared operational functions (e.g., tracking, visibility, reporting) that span multiple workflows

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more