Senior Strategic Account Programme Manager

FAIRTIQ AG•,

3d•Remote

About The Position

We are FAIRTIQ. At FAIRTIQ, we're making public transport the easiest choice for everyone, everywhere. Our technology enables millions of passengers to travel seamlessly across Europe without having to worry about tickets, zones, or fares. Since our launch in 2016, we've become one of the leading mobility technology companies in Europe and continue to grow rapidly. We're now looking for a Senior Strategic Account Programme Manager 80-100% based in the DACH region or Denmark to take ownership of some of our most important customer relationships across Europe. In this role, you'll work closely with key partners in Denmark - one of FAIRTIQ's most strategic markets - and play a pivotal role in shaping the future of sustainable mobility. Your Mission You are the strategic partner to some of FAIRTIQ's most important customers. You build trusted relationships with senior decision-makers, develop long-term account strategies, and ensure that customer objectives and FAIRTIQ's business goals remain aligned. Through your work, you directly contribute to customer success, commercial growth and FAIRTIQ's long-term strategy. This is a highly visible role with significant ownership and influence across customers, products and internal stakeholders. As a senior member of the Strategic Accounts team, you'll also help shape how we work with our most important partners and contribute to the continued development of the entire team.

Requirements

Several years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing role.
Experience in public transport, mobility, SaaS, or consulting within these industries, combined with a strong understanding of their stakeholders, challenges and commercial drivers.
Proven success managing complex enterprise and/or public-sector partnerships.
Strong commercial acumen and a track record of driving growth and business outcomes.
Experience coaching, mentoring, or developing colleagues in a formal or informal capacity.
Experience developing long-term customer strategies and leading strategic initiatives.
Excellent stakeholder management, communication and relationship-building skills.
Business-fluent English; additional European languages are a plus, particularly German, French, or Danish.
Willingness to travel occasionally across Europe.

Responsibilities

Own and grow a portfolio of FAIRTIQ's most strategic customer accounts.
Build trusted relationships with senior stakeholders, executives and decision-makers.
Shape the public transport experience of millions of people.
Develop and execute long-term account and growth strategies.
Identify commercial opportunities and drive customer retention, growth and satisfaction.
Act as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations and Markets teams.
Bring customer and market insights into strategic and product discussions.
Represent FAIRTIQ in customer meetings, industry events and conferences.
Support the growth of the Strategic Accounts function by coaching colleagues, sharing best practices and helping evolve how we work.

Benefits

A key role with direct impact on FAIRTIQ's growth, strategy and product evolution.
The opportunity to work with leading transport authorities and operators across Europe, including supporting and growing our presence in Denmark, one of FAIRTIQ's key markets.
A fast-growing, international company with a proven product and ambitious goals.
A collaborative, supportive and purpose-driven culture.
Flexible working hours, mobile office and a work-from-anywhere policy (Offices in Bern, Zurich and Berlin.)
Part-time options (80–100%).
Budget and support for professional development and continuous learning.
Competitive local benefits depending on your country of employment.

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