Senior Strategic Account Manager

Chewy•Boston, MA

1d•$100,000 - $160,000•Remote

About The Position

Chewy Health is redefining how veterinarians and pet parents care for pets through a rapidly expanding ecosystem of services. As part of this journey, we are hiring a Senior Strategic Account Manager to help scale and deepen our partnerships across the veterinary industry. This role sits at the intersection of account management, business development, and operational execution, and will be responsible for managing and growing relationships with high-value veterinary organizations, including multi-clinic groups and complex practices. You will act as a senior partner to veterinary organizations, shaping how Chewy supports their clinical and operational workflows while driving measurable growth in adoption, engagement, and long-term partnership value.

Requirements

7–10+ years of experience in account management, partnerships, business development, or related roles
Proven ability to manage complex client relationships and drive measurable business outcomes
Strong communication and stakeholder management skills, with the ability to engage mid-to-senior level stakeholders
Ability to operate independently and manage multiple priorities in a fast-paced environment
Analytical mindset with the ability to translate data into actionable insights and recommendations
Experience working cross-functionally across Sales, Product, Operations, or similar teams
Willingness to travel as needed

Nice To Haves

Experience in the veterinary or broader healthcare ecosystem
Experience working with multi-location or enterprise customers
Familiarity with SaaS, marketplaces, or platform-based business models

Responsibilities

Own and manage a portfolio of high-value veterinary partners, including multi-clinic groups and complex individual practices.
Build and maintain strong relationships with key decision-makers and stakeholders, positioning Chewy as a trusted partner.
Lead end-to-end account planning and partnership conversations, aligning Chewy’s capabilities with partner needs and business goals.
Identify and drive growth opportunities within accounts, including expanding adoption of PracticeHub capabilities and new service offerings.
Proactively identify and develop expansion opportunities across existing partnerships, including pilots, new workflows, and additional services.
Contribute to partnership strategy and solution design, bringing forward ideas that drive mutual value.
Support discussions around program structure, pricing, and rollout approaches in collaboration with internal stakeholders.
Partner with Sales, Veterinary Services, Product, and Operations to translate account strategies into executable plans.
Ensure consistent and effective rollout of initiatives across clinics, working closely with Field and Virtual teams.
Track performance against key milestones and adjust plans to drive outcomes.
Gather insights from partners to identify friction points, operational challenges, and opportunities for improvement.
Partner with Product, Tech, and CX teams to ensure customer feedback informs roadmap and enhancements.
Support resolution of complex account issues and escalations, coordinating across teams to drive timely outcomes.
Help identify root causes and contribute to long-term improvements in partner experience.

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
discounts including 10% off pet insurance and 20% off at Chewy.com
unlimited PTO, subject to manager approval
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations