Senior Strategic Account Manager

Behavox•New York, NY

4d•Hybrid

About The Position

The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. This role involves owning a portfolio of complex enterprise accounts, defining engagement standards for the function, serving as a field expert on high-stakes accounts, and building institutional knowledge. The Senior Strategic Account Manager leads through expertise and influence, owning a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts with high ARR, multi-product, multi-region, and multi-stakeholder complexity. This includes leading executive relationships at the C-suite and Head-of level, serving as an escalation point for complex situations, and deploying into at-risk accounts to coach resolution. Beyond direct account ownership, this role defines engagement standards for QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks, establishing quality benchmarks, validating hiring and onboarding materials, and leading internal learning sessions. The Senior Strategic Account Manager also represents Behavox at industry events, leads Customer Advisory Boards and CCO communities, and actively participates in hiring processes. This is a hybrid position based out in our New York office.

Requirements

Enterprise compliance technology at the highest account complexity.
Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across the most demanding Tier 1 financial institutions; understands how these systems interact within a client's broader controls framework.
Executive engagement at C-suite and Head-of level.
Independently builds and sustains trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions; represents Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value.
Standards and process ownership for account management.
Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and commercial execution for the entire Strategic Account Management function; creates vertical playbooks, quality benchmarks, and metrics that other team members operate against.
At-risk account intervention and resolution.
Serves as the deployment resource for complex or commercially significant account situations; engages directly in at-risk accounts to assess, stabilize, and coach the assigned Strategic Account Manager through resolution without displacing ownership.
External representation and community leadership.
Presents Behavox's customer success and product vision to external audiences at industry events and conferences; leads Customer Advisory Boards, CCO communities, and industry working groups; builds and stewards the external community of Behavox customers and practitioners.

Responsibilities

Manages the most complex accounts in the portfolio ($3M or higher combined ARR) with full end-to-end responsibility for delivery, health, commercial outcomes, and executive relationships across multiple geographies, products, and stakeholder groups.
Serves as the escalation point for the most sensitive situations before they reach leadership; assesses severity, coaches junior Strategic Account Managers through resolution in real time, and intervenes directly only when account complexity or commercial significance requires senior presence.
Creates reusable vertical playbooks, assessment instruments, and engagement frameworks that codify best practices across the function; validates and improves hiring assessments, onboarding materials, and the scoring framework used to evaluate new hires against departure archetype detection criteria.
Owns renewal and expansion strategy for the highest-ARR accounts; builds value-led commercial plays grounded in customer intelligence; co-owns the regional expansion pipeline with Account Executive leadership; participates in deal reviews for high-value renewals and expansions.
Participates actively in hiring and interview processes as the calibration voice on candidate quality; mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement; leads internal learning sessions grounded in real account examples.