Senior Strategic Account Manager
About The Position
The Account Manager plays a crucial part in developing and maintaining long-term relationships with existing customers. Responsibilities include understanding assigned customers’ unique purchasing needs, managing day-to-day requests, and driving used serviceable material (USM) sales to maximize customer satisfaction and revenue growth. Success in this role requires a combination of business acumen, relationship management expertise, and a deep understanding of the aviation industry. This position reports to the Director of Sales and works closely with Business Development and Sales Support teams to ensure that all materials sales transactions are carried out smoothly and efficiently. To thrive in this role, candidates should possess excellent communication and relationship-building skills. Attention to detail, problem-solving abilities, and the ability to work collaboratively in a fast-paced environment are essential.
Requirements
- A bachelor’s or master’s degree and at least eight years of prior experience in commercial aviation.
- Prior aftermarket aviation industry experience.
- Strong communication, consultation, and relationship management skills
- Detail-oriented with the ability to multitask in a fast-paced work environment
- Intermediate skill level with Microsoft Office.
Responsibilities
- Manage assigned Account Managers.
- Mentor and oversee the goals and performance of managed employees.
- Act as the day-to-day point of contact for assigned strategic accounts
- Field incoming requests for quotation and build strong relationships based on trust and professionalism
- Develop a deep understanding of existing clients' business objectives, challenges, and opportunities
- Assist Business Development peers with identifying proactive opportunities to add value for key customers
- Collaborate with internal teams, such as Business Development, Sales Support, Product Line, Repairs, and Warehouse, to ensure customer satisfaction
- Stay up to date with industry trends and emerging technologies
- Attend industry conferences and networking events
- Maintain high energy, cooperative and positive attitude, and a great sense of humor
- Other tasks and projects as directed by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
