Senior Account Manager, Strategic Accounts

Politico•Arlington, VA

4d•Onsite

About The Position

POLITICO is seeking a Senior Account Manager to join its Strategic Accounts team. This role is responsible for deepening relationships with POLITICO’s largest and most high-value customers, including major corporations and associations. The Senior Account Manager will own a portfolio of 40-50 key accounts across multiple industries, driving account growth through strategic engagement, business acumen, and meaningful customer conversations. This role will partner closely with a dedicated Customer Success team to deliver a best-in-class client experience, balancing vision-setting with execution.

Requirements

5-8+ years of experience in account management, client success, or consultative sales
A proven track record of growing accounts through renewals, upsell, and cross-sell
Experience successfully working cross-functionally with a Customer Success team to deliver client outcomes
Comfort navigating complex organizations and building relationships across all levels of seniority
Excellent written, verbal, and presentation skills
High business and sales acumen—you know how to connect policy impact to business needs
A strategic mindset, able to think beyond one transaction to grow long-term account value
A growth mindset—you believe we all have room to improve, and you value ongoing coaching and development
Proficiency with Salesforce or similar CRM tools

Responsibilities

Build and execute strategic account plans focused on retention, upsell, and long-term expansion
Lead high-impact conversations—both virtual and in-person—with stakeholders across customer organizations, from daily users to senior executives
Identify opportunities for cross-sell and product adoption (POLITICO Pro US, Pro Europe, and E&E News)
Build cross-functional partnerships to advance strategic initiatives, resolve complex account issues, and ensure alignment with evolving product and market priorities
Develop and lead de-risking strategies to protect revenue and strengthen client value ahead of potential contractions or churn
Partner with Customer Success to align on delivery strategy and deepen customer value
Leverage insights from usage, account health, and industry trends to recommend relevant solutions
Drive renewals with a focus on longer-term contracts and YoY growth targets
Represent POLITICO with credibility and empathy, serving as a trusted advisor to client stakeholders
Log activity and maintain pipeline hygiene in Salesforce, sharing updates with leadership as needed