Senior Staff Strategic Operations

ServiceNow•San Diego, CA

1d•$171,900 - $300,800•Hybrid

About The Position

The Office of Business Strategy manages the portfolio, strategy, and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on. In this role, you will drive the organization’s most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions. Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams

Requirements

12 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Proven project/program management experience involving many cross-functional teams
Solid organizational skills with high regard for quality
Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions.
Masterful in the art of bringing people together
Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
Experienced and confident in creating slides and presenting to executives
Must possess effective listening skills and comfortable asking powerful questions
Passion for working with people in technical environments
Proven leadership skills to influence and motivate without authority. True servant leader
Proven facilitation skills to lead/drive a variety of program events
Excellent negotiation and conflict management skills

Nice To Haves

Using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Responsibilities

Drive the organization’s most critical cross-functional priorities and strategic programs
Operate at the intersection of strategy and execution
Set the standard for how high-impact programs are designed, governed, and run at scale
Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria
Design programs to deliver specific strategic outcomes and drive relentless accountability against them
Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption
Oversee change management efforts, guiding teams through organizational transitions and improvements
Establish governance frameworks and lead executive-level meetings and cross-functional events
Serve as the go-to source of leadership, transparency, and visibility
Clearly communicate objectives, status, risks, and results
Ensure surgical execution and handoffs across workstreams