Senior Staff Strategic Operations
About The Position
The Office of Business Strategy manages the portfolio, strategy, and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on. In this role, you will drive the organization’s most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.
Requirements
- 12 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
- Proven project/program management experience involving many cross-functional teams
- Solid organizational skills with high regard for quality
- Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions.
- Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
- Experienced and confident in creating slides and presenting to executives
- Must possess effective listening skills and comfortable asking powerful questions
- Proven leadership skills to influence and motivate without authority. True servant leader
- Proven facilitation skills to lead/drive a variety of program events
- Excellent negotiation and conflict management skills
Nice To Haves
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Masterful in the art of bringing people together
- Passion for working with people in technical environments
Responsibilities
- Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them
- Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements
- Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams
Benefits
- flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan
- family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
