Senior Staff Program Manager, Creator Partnerships

Discord•San Francisco, CA

26d•Remote

About The Position

Discord is seeking a Senior Staff Program Manager to build and lead the company's creator strategy from the ground up. This role focuses on enhancing the experience for creators who build audiences across the internet and whose communities already use Discord. The program manager will start with a select group of existing creators, develop foundational programs to support them, and eventually scale these programs to serve creators at large and attract new ones to the platform. This is a senior individual contributor position requiring strong judgment, relationship-building, and execution skills.

Requirements

A strong passion for Discord and/or gaming, and an appreciation for the creators and communities we serve.
7+ years in creator partnerships, community, platform programs, marketing, product partnerships, or a related field.
Deeply familiar with how creators build audiences, operate their businesses, and manage communities across platforms like YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord.
Experience building and operating creator or partner programs at scale, and understanding how to begin with a selected group without designing something that can never grow beyond it.
Biased to ship and iterate. Ability to launch a useful first version, learn from it, and raise the ambition over time.
Comfortable leading as an individual contributor. Ability to create alignment and momentum across teams without relying on headcount or reporting lines.
An excellent cross-functional partner across Support, Product, Marketing, Comms, Partnerships, Policy, and more.

Nice To Haves

Experience building a creator, partner, ambassador, advisory, or VIP program for a consumer platform.
Experience designing accelerated support or escalation programs for influential users.
Direct experience working with gaming creators and understanding the relationship between creators, games, and communities.
Experience building programs involving product access, creator events, recognition, or discovery.
Experience helping turn creator feedback into product changes, policies, or platform strategy.
Experience building a program that began with a small trusted group and expanded without losing what made it valuable.

Responsibilities

Build Discord’s creator strategy from the bottom up, starting with direct conversations and a clear understanding of what creators already on Discord need from us.
Bring together the creator work that exists across Discord today, establish clear ownership, and turn a collection of early efforts into a coherent program.
Define who we mean by creators and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities.
Create more than one program for creators, beginning with the fundamentals: accelerated support, clear paths for escalation, and reliable channels for two-way communication.
Manage relationships with important creators directly. Understand how they use Discord, help them solve meaningful problems, and build trust by following through.
Build a creator council or network that gives us a consistent view of what creators are seeing, where Discord is falling short, and what would make the platform more useful to them and their communities.
Build systems and playbooks that let a selected program grow over time without losing the relationships and responsiveness that made it valuable.