Senior Staff Product Manager
About The Position
The Futures Engineering team sits at the intersection of R&D, applied engineering, and thought leadership within ServiceNow Futures. We build "art of the possible" proofs of concept, run customer- and partner-facing workshops and POCs, and produce technical and strategic collateral that shapes how the market sees ServiceNow as an innovation-driven, futures-forward company. The team operates in an Agile/Scrum model and is made up of Product Managers and Software Engineers. Purpose of the Role: Interface with internal and external stakeholders and customers to develop proofs of concept, applications, and thought leadership collateral. Understand the evolving business and technology landscape — and where ServiceNow fits within it — to conduct research and development on new applications of the ServiceNow platform and on how emerging technologies will shape the ServiceNow ecosystem going forward.
Requirements
- 7+ years experience in customer-facing roles (within or outside the tech industry)
- Excellent oral and written communication skills, with demonstrated experience creating and delivering thought leadership content — webinars, white papers, published articles, conference presentations, and customer workshops
- Experience with Agile/Scrum methodology and working in a distributed team
- Deep business and industry acumen, with the ability to translate market and technology trends into fact-based recommendations
- Autonomy to select tools, platforms, and approaches for design and development within DT/ServiceNow technology guidelines
- Experience mentoring peers
Nice To Haves
- ServiceNow platform experience preferred
- Track record of original research, writing, or academic/industry publishing is a strong plus
Responsibilities
- Build relationships with internal and external stakeholders to understand business and technical challenges, gather requirements, and manage end-to-end projects: engagement management, architecture, design, testing, blueprints/collateral and delivery/handoff. Work in partnership with and Innovation Officers/Futurists, Software Engineers and account teams
- Lead research initiatives into novel technologies and business trends, evaluating their implications for the ServiceNow platform and ecosystem; translate findings into actionable product and strategic insight
- Author and publish thought leadership papers, white papers, and technical collateral, grounded in original research, that spark customer/partner and industry imagination and position ServiceNow as an innovation leader. Represent the team's research externally through articles, presentations, conferences and industry commentary
- Architect and lead customer-facing and internal proofs of concept demonstrating "art of the possible" applications of the ServiceNow platform, in partnership with Software Engineers and Innovation Officers/Futurists
- Plan and lead workshops with customers and partners to translate research and PoC work into interactive engagements that build conviction and drive roadmap influence for ServiceNow Futures and the AI Institute
- Participate in market research and competitive analysis in partnership Futurists/IOs, STEP and other orgs
- Develop operational programs and frameworks to run programs within ServiceNow Futures based on iterative pilots of new ways of working for Futures and AI Institute work. Contribute to portfolio management, solution design, and requirements definition
Benefits
- health plans
- flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan
- family leave programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
