Senior Staff Inbound Product Manager

ServiceNow•Mountain View, CA

6h•Onsite

About The Position

As a product manager for Tool Studio, you’ll be on the bleeding edge of shaping how enterprises build agentic AI experiences. You’ll be designing products for developers to use, and ensure that their end-user experiences set a high bar for enterprise agents. Lead highly technical product work on the catalog interpreter. The broader vision is RAI for the enterprise: identify the resources, playbooks, and recurring work employees rely on; turn them into automations; and make those automations accessible through our AI Assistant. We are starting with ServiceNow catalog items. You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products You'll lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform. You’ll annotate other developer platforms to build internal alignment and conviction on what good looks like. You’ll partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market. You’ll also play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community. You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly You will support our deployment teams in helping customers realize product value quickly You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of software product management experience
Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
Strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
Deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
Strong familiarity with APIs, authentication, and integrations.
Experience building enterprise products that required 3rd party platform integrations
Proven track record of taking ownership of product goals and delivering against them
Sound framework for when to iterate, when to discard, and when to scale products
Skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
Someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
Feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams.
Effective communicator, pays attention to the finer details, and empathizes with customers and stakeholders and builds meaningful relationships
Curious and brings genuine excitement to learn new subject areas and is comfortable to be scrappy as and when needed

Responsibilities

Drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates
Create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products
Lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform.
Annotate other developer platforms to build internal alignment and conviction on what good looks like.
Partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market.
Play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community.
Deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap
Support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
Ensure our designers deeply understand the problems to be solved and can test their ideas rapidly
Support our deployment teams in helping customers realize product value quickly
Win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions