Senior Staff Product Manager, Fleet Management

IonQ•Bothell, WA

About The Position

We are looking for a customer obsessed, systems minded product leader to build the vision and specifications for the software and tooling that will deliver the best quantum fleet management in the world, for IonQ and for our customers. As a Senior Staff Product Manager within IonQ's Quantum Computing product family, you will join a cross functional team whose mission is to build and deliver the world's best quantum computers to solve the world's most complex problems. In this role, you will own Fleet Management and the platform that enables it as a product offering. That covers telemetry and observability, remote management, incident response and planned service, together with integration into the commercial operations, deployment and logistics information and tools that let IonQ grow from per system, per site operations to high leverage, coordinated management of every system we deploy, wherever it lives. Fleet management is both a product area and part of what we sell. Once a system is delivered, on a customer site or in our own cloud, our managed service keeps it running for the life of the contract. Today that work is done well by skilled people, but the tooling behind it was not built to scale. You will turn it into a first class offering, where uptime is treated as a design requirement and is achieved through great tools rather than heroics. This is a global remit. As our fleet grows across North America, Europe and Asia, you will help us move to a follow the sun model, supporting systems from a small number of operations centres rather than placing people at every site.

Requirements

Substantial experience in technical product management, ideally with direct ownership of internal platforms, operational tooling or infrastructure software.
Earlier careers in engineering, fleet or network operations, process engineering or systems engineering.
High agency, high accountability product leader who brings your own energy to an ambiguous area and drives impact through persistence and adaptability.
Enough technical fluency to work directly with SREs and engineers on telemetry, process flows, data pipelines and API surfaces as first class products, and the empathy to sit shoulder to shoulder with the people who keep complex systems running.
Experience of low volume, high complexity frontier technology, from R&D through to first deployments.
Excellent written and verbal communication, with a proven ability to explain complex topics clearly to technical and non technical audiences, from engineering teams to company leadership and customers.
Do not need a background in quantum computing; we care more about how you think, how you learn and how you lead.

Nice To Haves

A degree in Computer Science, Engineering, Operations Research or a related technical field, or equivalent experience, with 12+ years in technical product management or equivalent roles
Product experience with private cloud deployments, scientific computing or high performance computing platforms, including their tools, users, business models and operational challenges
Experience building or scaling tooling for distributed, high value physical infrastructure, such as data centre or HPC operations platforms, DCIM or observability stacks, or remote field service for scientific instruments or connected hardware
Experience with AI tooling and workflows, both for rapid prototyping and for predictive, self healing or agentic product offerings
Experience taking internal tools through to customer facing products, familiarity with quantum computing or deep tech R&D, or experience leading and mentoring other product managers

Responsibilities

Build a deep understanding of how internal and customer fleet operations, reliability, service and support teams run our systems today, and where they need better tools
Define and own the vision and roadmap for fleet management across telemetry and observability, operator and back office tools, SLA, SLO and availability tracking, sparing and maintenance planning
Establish north star metrics for fleet health and operational effectiveness, and make them visible across the company
Lead build and buy decisions with SRE, engineering and the PMO, and set clear interfaces between Compute Products and the teams who depend on this tooling
Use incident, availability and support data to iterate, feed operability lessons into future hardware generations and extend the platform to customers