Senior Staff Product Designer - Customer Experience

Aurora Innovation•San Francisco, CA

10h•Hybrid

About The Position

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management. Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn’t a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.

Requirements

8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
Experience formally managing other designers
A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact
Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences

Nice To Haves

Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics
Demonstrated ability to use AI across the design lifecycle without losing judgment

Responsibilities

Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem
Design customer-facing digital tools across web, mobile, and partner integrations
Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them
Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes
Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice