Senior Product Experience Designer

H&R Block•Remote, MO

2d•$89,800 - $134,700•Remote

About The Position

We're looking for a Senior UX Designer who is curious, adaptable, and energized by solving complex problems. The ideal candidate combines strong UX craft with strategic thinking, embraces emerging technologies, and enjoys partnering with Product and Engineering to shape meaningful experiences. In this role, you'll help define and deliver experiences that create value for customers, associates, and the business by collaborating closely with Product and Engineering to solve complex challenges, influence strategy, validate solutions through customer testing, and guide initiatives from discovery through delivery.

Requirements

Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field
Demonstrated experience leading complex initiatives from discovery through delivery, with a portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact
Experience planning, executing, and synthesizing moderated and unmoderated user testing, utilizing qualitative and quantitative data to inform design decisions
Experience working closely with Product Managers, Engineers, and cross-functional stakeholders
Strong communication, facilitation, presentation, and storytelling skills
Ability to thrive in fast-moving environments with evolving priorities and incomplete information

Nice To Haves

Bachelor's degree in a related field or equivalent practical experience. We value demonstrated ability, strong design craft, and a portfolio of impactful work over a specific educational path
Experience with service design methodologies and artifacts
Experience contributing to and evolving design systems
Experience leveraging AI-enabled tools and emerging technologies as part of the design process
Experience with survey design, usability testing platforms, and analytics tools

Responsibilities

Lead the design of complex customer and associate experiences from concept through delivery
Create service designs, user flows, prototypes, experience concepts, and experience strategies
Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations to inform design decisions
Drive early problem definition and solution direction in partnership with Product, ensuring the right thing gets built before execution begins
Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences
Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders
Partner closely with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs
Use AI as part of your daily workflow to accelerate discovery, ideation, content creation, prototyping, and experience development
Contribute to and evolve design systems, patterns, and best practices
Influence decisions through expertise, collaboration, strong design thinking, compelling storytelling, and clear design artifacts while helping teams navigate ambiguity and move from complex problems to actionable solutions