Product Experience Designer

H&R Block•Remote, MO

2d•$73,400 - $110,100•Remote

About The Position

We're looking for a Product Designer who can turn complex problems into simple, intuitive experiences. You'll partner closely with Product Managers, Engineers, Researchers, and Content Designers to build customer and associate experiences from discovery through delivery. This role is ideal for someone with strong product design fundamentals who is comfortable shaping content, contributing to experience strategy, and leveraging AI to accelerate how work gets done. We're looking for a designer who can hit the ground running, collaborate effectively, and help teams move from ambiguity to clarity.

Requirements

Minimum 3 years of experience in Product Design, UX Design, Interaction Design, or a related field
Portfolio demonstrating customer-centered design and measurable impact, with experience designing digital products from concept through launch
Proficiency with industry-standard design and prototyping tools
Experience collaborating with Product Managers and Engineers throughout the product lifecycle
Strong communication, storytelling, and stakeholder management skills
Ability to work effectively in ambiguous and fast-moving environments, with curiosity about AI and experience using AI-enabled tools in your workflow

Nice To Haves

Experience with content design, or content strategy
Experience designing AI-powered, conversational, or intelligent experiences
Experience conducting usability testing or customer research
Experience contributing to or evolving design systems
Experience working across multiple experience disciplines including content, service design, and research

Responsibilities

Design end-to-end customer and associate experiences across web, mobile, and emerging channels
Create wireframes, user flows, prototypes, and high-fidelity designs
Collaborate closely with Product, Engineering, Research, and Content partners to solve customer problems
Conduct and apply customer research, usability testing, analytics, and feedback
Help shape content and messaging within experiences when appropriate
Use AI tools to accelerate discovery, ideation, prototyping, and content development
Present design concepts and recommendations to stakeholders
Contribute to design systems, patterns, and best practices
Balance customer needs, business goals, and technical constraints to deliver effective solutions