Senior Staff Inbound Product Manager - AI Search

ServiceNow • Addison, TX

5d

About The Position

ServiceNow is seeking a Senior Staff Inbound Product Manager for Search AI within its Intelligent Services team in the AI Innovation organization. The team develops enterprise search, agentic AI, and intelligent workflow capabilities across the Now Platform, including foundational technology for Now Assist and agentic AI. In this business-critical role, you will shape search and conversational AI capabilities that provide personalized, relevant experiences grounded in trusted information, support company growth, and deliver measurable customer and business value. The role also leads a team of Product Managers and integrates user insights into product decisions.

Requirements

• 10+ years of experience building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
• 8+ years of software product management experience, including hands-on experience building search or RAG products with measurable impact.
• Strong understanding of AI/ML frameworks and modern search technologies.
• Ability to evaluate, integrate, and innovate on capabilities such as context awareness, data indexing, and relevance ranking.
• Track record of delivering high-quality, scalable features quickly while focusing on meaningful outcomes.
• Deep empathy for users and ability to translate complex needs into customer-centric solutions.
• Expertise in using qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.
• Comfort navigating ambiguity, identifying root problems, communicating trade-offs, and driving decisions.

Responsibilities

• Define and drive product strategy for enterprise search, retrieval-augmented generation (RAG), and question-answering capabilities.
• Shape the product narrative, secure executive buy-in, and ensure initiatives deliver measurable business and customer impact.
• Provide engineering, ML research, UX research, and design partners with clear, actionable product requirements.
• Use customer pilots, user research, and market insights to develop intuitive, contextual user experiences.
• Partner with product teams to embed search and GenAI capabilities throughout the platform.
• Define and refine metrics for search and AI performance, relevance, and business value.
• Manage and mentor a team of four or more Product Managers, fostering innovation, accountability, and technical excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed