Senior Staff Implementation Delivery Manager

Altana•Columbia, WA

5d•Onsite

About The Position

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. As a Global Public Sector Implementation Delivery Manager (IDM), you are the single-threaded technical owner of delivery for one of Altana’s most important public sector accounts or organizations. You blend enterprise architecture, hands-on deployment, and product design and development with the relationship skills to be the trusted technical voice in the room for the mission owners you serve. You lead a small, account-aligned implementation pod and are accountable for turning a closed-won account into mission outcomes: architecting the deployment, delivering it in secured and regulated environments, keeping it healthy, and finding the next place Altana can create value. You do this hip-to-hip with commercial — partnering with the Technical Account Managers (TAMs) and Program Managers who run the account — using delivery credibility to enable organic growth and inside sales without carrying the commercial number yourself. This role reports to a GPS Implementation sub-vertical lead (Trade, Resilience, or Policy) within the Implementation function, and is deployed against a named strategic account. For example, an IDM aligned to U.S. Customs and Border Protection (CBP) would report to the Trade sub-vertical lead.

Requirements

10+ years of technical experience spanning enterprise/solution architecture, hands-on deployment, and product design and development in a data-intensive or software field.
A track record leading complex, customer-facing software deployments end-to-end — ideally on-premise or in secured/regulated environments — and owning delivery outcomes against firm commitments.
Enterprise and solution architecture depth across cloud (AWS or Azure, GovCloud and other regulated environments a plus), data engineering (Python, SQL, Spark, Databricks), complex system integrations (REST APIs, SSO/SAML), and containerized deployments (Kubernetes, Docker).
Comfortable being the trusted technical voice in the room with senior customer stakeholders, and able to translate between mission owners, engineers, and commercial teams.
Demonstrated ability to spot and shape expansion opportunities, working alongside commercial counterparts to grow an account through delivered value.
Experienced working with sensitive data and navigating complex, highly regulated technology organizations.
Strong written and verbal communication skills.
Able to meet Public Trust eligibility requirements for access to classified information.
Availability to work on-site in the DC / Virginia / Maryland area for U.S. Federal accounts such as CBP.

Nice To Haves

Exposure to trade compliance, supply chain management, shipping and logistics, or a field similarly related to international commerce.
Experience with AWS GovCloud, FedRAMP, DoD IL5, or other government-managed / accredited environments.
People-management experience leading small technical delivery teams.
Experience developing and maintaining APIs and ML toolsets (Scikit-learn, NumPy, Pandas, Dedupe).
Able to meet eligibility requirements for access to classified information; TS/SCI

Responsibilities

Own delivery outcomes for a named strategic account or account groups.
Serve as the single-threaded technical owner for implementation and platform delivery to a key public sector account or organization, from post-award through sustainment.
Deliver on-time against contractual commitments and hold the technical quality bar.
Set and steward the account architecture. Translate mission outcomes into a coherent enterprise/solution architecture across SaaS and regulated PaaS environments.
Own the deployment, integration, and data-modeling decisions that let the account scale, through upgrades and change.
Blend architecture, deployment, and product development. Personally architect, deploy, and — where the product doesn’t yet do what the mission needs — design and build first-draft capabilities and integrations. Feed working prototypes back to Product and Engineering so they can be hardened and scaled rather than left as one-off custom work.
Lead the account implementation pod. Direct the Implementation Delivery Specialists, integration engineers, and matrixed platform/cloud resources assigned to the account. Prioritize ruthlessly, assign owners, remove blockers, and mentor the team.
Be the trusted technical relationship for mission and technical leaders. Build and maintain durable relationships with the customer’s architects, engineering leaders, and senior decision-makers. Be the credible technical presence that de-risks delivery and earns the right to shape what comes next.
Enable inside sales alongside commercial. In partnership with the account’s TAMs and Program Managers, convert delivery trust and newly-discovered use cases into a qualified pipeline of upsells and expansions. Surface where the platform can unlock new mission value; the commercial team owns the number and the close.
Partner on pre-sales, capture, and scoping. Provide technical scoping, level-of-effort, and solution design during the BD motion so we sell only what we can deliver, and so delivery inherits the context it needs to succeed.
Own technical health and support obligations. Be accountable for system performance, incident response, and the account’s customer support obligations across the full lifecycle.
Meet security, risk, and compliance obligations. Ensure the account’s deployments satisfy their security and compliance requirements in regulated environments (e.g., FedRAMP, DoD IL5, and mission-specific enclaves), balancing compliance with scalability and GTM realities.
Enable and Close the field-to-product loop. Ensure that what the account teams learn on the ground makes it into clearly-framed, prioritized product asks — help commercial and implementation resources properly frame product asks so that they leverage existing features and capabilities, leading to shorter build cycles and thus greater refinement.