Senior Implementation Manager

Global Staffing & Talent Solutions • New York, NY

1d • Onsite

About The Position

Our client is a fast-growing healthcare AI startup. They're hiring a Senior Implementation Manager to lead complex customer deployments from kickoff to go-live. Will own relationships with stakeholders from office managers to Chief Medical Officers. Will also help shape how the implementation function operates as it grows. This role suits someone who does well with autonomy and ambiguity and would rather build the playbook than follow one.

Requirements

• 4-6 years of experience in consulting, implementation management or a similar post-sales role.
• A track record of owning complex, multi-stakeholder implementations end-to-end, ideally with enterprise, MSO or health system accounts.
• Experience turning business needs and customer feedback into actionable requirements for engineering teams.
• Confidence leading customer relationships and handling difficult conversations with executives such as CMOs and VPs.
• Experience building or managing internal tooling, such as dashboards, ticketing systems or reporting infrastructure.
• Proficiency with efficiency tools such as SQL, Claude Code, Retool or similar.
• A bachelor's degree.

Nice To Haves

• Experience at a healthcare, health tech or AI company (healthcare AI is ideal).
• Familiarity with EHR systems (Epic, Athena, NextGen, eClinicalWorks) or VoIP platforms (RingCentral, Twilio).

Responsibilities

• Lead Complex Implementations: Run multi-stakeholder deployments on own, including new specialties, new products and multi-site rollouts on a 3-6 week deployment cycle.
• Own the customer relationship: Be the main point of contact through implementation. Build trust with stakeholders at every level and handle hard conversations with senior leaders.
• Run deployments with engineering: Partner with a dedicated Forward Deployed Engineer (FDE) to turn customer needs into clear technical requirements.
• Improve the product: Analyze user behavior and customer outcomes to find high-impact improvements. Define solutions with engineering and product, then measure the results.
• Build new processes: Create scalable processes, best practices and systems that will keep working after move on.
• Automate the work: Design and build tools and workflows that lighten the operational load on the team.
• Work across teams: Coordinate with engineering, product, customer success and sales so handoffs are smooth and customers have a consistent experience.
• Build specialty expertise: Work in a POD aligned to specific medical specialties, going deep in that area and sharing what you learn with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior