Senior Implementation Manager

CVS Health•New York, IN

22h•$54,300 - $119,340•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is an individual contributor role. Responsible for directing all aspects of customer benefit plan implementation of self- funded new business clients. Partners with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

Requirements

5 to 7 years of experience in project management, healthcare implementation, or a related field.
5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
Demonstrated ability to collaborate effectively across cross-functional teams
Proven execution and delivery skills, including prioritizing work, managing competing deadlines, coordinating cross-functional resources, and achieving established business objectives.
Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Nice To Haves

Comprehensive understanding and strong familiarity with Aetna’s organizations representing products, services, administration, operations and systems.
Working knowledge of Salesforce.

Responsibilities

Leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.
Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
Develops change management plans and strategies to minimize resistance and ensure successful adoption.
Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
Coaches more junior colleagues in current project management techniques, processes, and responsibilities.