Senior Project Manager, Implementation

Alkami Technology•Bentonville, AR

1d•$106,000 - $118,400•Remote

About The Position

The Sr Project Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client implementation projects across Alkami Digital Banking solutions. This role independently manages diverse project portfolios, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful implementation outcomes, operational alignment, and customer satisfaction. The position applies advanced project management expertise, stakeholder engagement skills, and problem-solving capabilities to manage implementation complexity, mitigate delivery risks, and support successful onboarding and post-launch activities. The Sr Project Manager, Implementation operates independently on complex engagements, contributes to process improvements, and influences project delivery best practices that improve implementation quality, scalability, and customer experience.

Requirements

Advanced experience managing complex implementation projects and customer-facing delivery activities
Strong project scheduling, stakeholder management, and cross-functional coordination skills
Ability to independently manage multiple concurrent projects with varying complexity levels
Strong written and verbal communication skills with technical and non-technical stakeholders
Experience managing project risks, escalations, and implementation dependencies
Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms
Strong analytical, organizational, and customer relationship management skills
Ability to drive customer-centric implementation experiences while balancing operational priorities
3–6 years of experience leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational engagements within SaaS, fintech, banking technology, or related environments.
Bachelor’s degree in Business, Project Management, Information Systems, Communications, or a related field.

Nice To Haves

Experience supporting fintech, SaaS, or digital banking implementation projects
Familiarity with Agile, Waterfall, or hybrid project management methodologies
Working knowledge of SQL, technical implementation concepts, or integration coordination activities
Experience contributing to process optimization or operational improvement initiatives
Experience mentoring project coordinators or junior project managers
Exposure to project financial management, forecasting, or resource planning activities

Responsibilities

Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations
Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle
Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables
Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes
Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction
Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion
Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities
Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders
Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution
Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies
Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution
Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders
Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO
Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization
Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities