Senior Staff DevOps Engineer

ServiceNow • Austin, TX

4h

About The Position

Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase. Employees can request help through Slack, Microsoft Teams, email, or a browser; Flow responds using connected knowledge, handles requests, and runs published automations. Sensitive actions remain under human control.

Flow is a new company within ServiceNow, building its product and operating practices from first principles. The Senior Staff DevOps Engineer owns the infrastructure and delivery systems end to end: the AWS platform, the pipeline that deploys code, the isolated durable-execution plane for customer automations, and the operational surface of the AI runtime, including its cost and performance. The role also contributes to product design and implementation, mentors colleagues, and participates in on-call and reliability practices.

Requirements

• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Current, hands-on fluency with AI-assisted and agentic development.
• Experience leveraging AI/ML in engineering and quality processes, such as automated testing, AI-driven insights, or intelligent monitoring.
• 12 or more years of experience in DevOps, platform, or infrastructure engineering, with a track record of delivering high-quality products.
• Deep AWS experience operating production platforms at scale.
• Strong proficiency in TypeScript.
• Experience with infrastructure as code in a general-purpose language, such as AWS CDK, Pulumi, or similar.
• Experience running containerized services in production.
• Experience with the software development lifecycle and automation, including automation, testing strategies, and CI/CD practices across delivery stages using GitHub and GitHub Actions.
• Experience with PostgreSQL database management.
• Experience integrating AI/ML microservices.
• Experience operating within enterprise cloud governance, including service control policies, required naming and tagging, restricted IAM, and region allowlists.

Responsibilities

• Own Flow’s AWS platform, including containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads, defined as infrastructure as code.
• Own end-to-end delivery, including CI verification, release promotion, and gated rollouts with migrations, smoke verification, and automatic rollback.
• Operate the production database, including schema migrations, capacity planning, replication, backups, and recovery.
• Write and test infrastructure, delivery, and operational code in TypeScript to the same review and testing standards as product code.
• Own delivery-pipeline security gates and the least-privilege access used for deployments.
• Operate the AI runtime, including model routing and failover, credential management, cost attribution, and evaluation pipelines that gate changes.
• Participate in the team’s on-call rotation and shape SLOs and error budgets as the product scales.
• Contribute to the design and implementation of new products and features and enhance the existing product suite.
• Mentor colleagues and promote knowledge-sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed