About The Position
The Senior Specialist, Talent Acquisition Technology & Operations supports AI-enabled solutions and day-to-day operations across the Talent Acquisition technology ecosystem. Guided by ADT's BLUE cultural values, the role applies analytical expertise, technology knowledge, and sound judgment to improve AI performance, support launches, resolve issues, and provide reliable experiences for recruiters, candidates, and hiring leaders. Working with a high degree of independence, the Senior Specialist supports AI agents and automation, technology launches, troubleshooting and break-fix, and workflow ownership. The role partners with Talent Acquisition, TA Technology, HR Technology, IT, vendors, and governance teams to solve problems, maintain operational controls, and continuously improve technology performance.
Requirements
- Bachelor's degree or equivalent education and experience.
- 5+ years in HR or Talent Acquisition Technology, HR Operations, business systems, automation, analytics, or a related field.
- Proven experience supporting, testing, troubleshooting, or optimizing technology and translating business needs into clear requirements and recommendations.
- Experience with technology operations support, UAT, workflow management, or vendor administration.
- Strong analytical, organizational, problem-solving, and communication skills; ability to manage multiple priorities independently.
Nice To Haves
- HR or Talent Acquisition experience with AI, automation, conversational AI, or AI agents, and with TA technologies such as ATS, CRM, assessment, scheduling, and sourcing tools.
- Experience with technology launches, production support, break-fix, UAT, continuous improvement, administration, and automation.
- Experience with vendor invoicing and contracts; knowledge of responsible AI, privacy, security, and compliance.
Responsibilities
- Monitor AI agents, automation, and emerging technology for performance, reliability, adoption, and quality; evaluate AI outputs for accuracy, consistency, and alignment with approved requirements and guardrails.
- Investigate AI and technology issues, perform root-cause analysis, and coordinate break-fix and enhancements with technical teams and vendors.
- Support AI and technology launches from testing through post-launch stabilization, including requirements validation, readiness, and issue tracking.
- Analyze performance data, user feedback, and recurring issues to recommend improvements; report on adoption, utilization, quality, risk, and value to TA Technology leadership.
- Partner with Talent Acquisition stakeholders and technical teams to translate business needs into clear requirements and connect workflows across tools to close gaps.
- Support responsible AI with governance, privacy, security, and compliance teams through validation, monitoring, escalation, and documentation of requirements, test evidence, changes, known issues, and controls.
- Manage projects from planning through implementation, coordinating stakeholders, timelines, dependencies, and risks to deliver on time.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
