Senior Specialist S&O, Integrations Strategy & Operations

DoorDash USA•Atlanta, NY

3d•$87,000 - $128,000•Hybrid

About The Position

The Partner Integrations Strategy & Operations team builds and scales the systems, workflows, and partner experiences that power DoorDash’s integrated provider ecosystem. We work across Product, Support, Engineering, and Merchant strategy teams to improve operational performance, strengthen the Developer Platform, and deliver best-in-class experiences for providers across our suite of products for New Verticals Merchants. Our mission is to reduce friction across the integration lifecycle, drive adoption of automation and AI, and ensure providers have the tools and support they need to operate effectively on DoorDash and grow their business with us. As a Sr. Specialist on the Partner Integrations Strategy & Operations team, you will focus on improving the efficiency and scalability of our New Verticals integrations operations. You’ll support and execute against key initiatives tied to team goals, using data, tooling, and AI solutions to streamline workflows, reduce manual effort, and improve the provider experience. You’ll partner closely with cross-functional stakeholders—including Product, Engineering, Sales, Support, and Technical Account Managers—to operationalize processes, improve tooling, and enhance self-serve experiences for both internal and external stakeholders. This is a hands-on, execution-focused role ideal for someone who enjoys solving operational problems, working with data, and building scalable processes in a fast-paced environment. You will report to the Senior Manager of Partner Integrations, New Verticals in our Merchant Strategy & Operations organization. This role is expected to be hybrid with some time in-office.

Requirements

3-5 years of experience
Experience in strategy & operations, business operations/analytics, consulting, or a related field
Strong analytical skills (Excel/Google Sheets, SQL, Dashboarding Software required)
Experience with AI tools (e.g., ChatGPT, workflow automation tools)
Experience working cross-functionally with technical and non-technical stakeholders
Demonstrated understanding for translating technical concepts to business solutions
Excellent written and verbal communication skills
Bachelor’s degree required

Nice To Haves

You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
You are a strong critical thinker – You can break down ambiguous problems and connect qualitative and quantitative signals.
You’re a strong communicator – You can take on complex, technical projects and clearly communicate progress towards delivery, voicing challenges and a path to resolution along the way.
You’re a self starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
You have strong data skills (SQL, Sheets/Excel) – You can build reliable dashboards, and ensure metric accuracy.
You are AI-fluent – You can leverage AI to automate workflows and optimize data insights.
You’re technically savvy – You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
You’re a relationship builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally

Responsibilities

Identify and solve operational inefficiencies across the integrations lifecycle, improving speed, quality, and scalability.
Analyze partner and internal signals to uncover trends, pain points, and opportunities for improvement.
Define, track, and evolve efficiency metrics, including accuracy, actionability, and owning the feedback loops that continuously improve our models.
Translate data and insights into clear recommendations and action plans.
Leverage AI tools to automate workflows , reduce manual work, and improve operational outcomes
Partner cross-functionally with Product, Engineering, Support, Integrations, and TAMs to implement process and tooling improvements.
Build and maintain dashboards, trackers, and reporting to monitor performance and inform decision-making.